Issue with LMS not saving course progress
Oct 28, 2014
I have a very long (1.5 hours) course I made in Storyline 1. Once it is uploaded into the LMS and students are taking it, I am encountering issues with it communicating to the LMS.
1. The LMS times out because it doesn't recognize the student interacting in the Storyline course.
2. When it times out or a student leaves the course, it doesn't save progress in certain areas. So when they come back in, they are put 3 or more slides back before a quiz they completed (sometimes all progress is lost!).
I had our IT department look at one of the areas of the course where I was able to reproduce not saving issue and this is what they found:
The LMS attempts to set a cookie with
https://mudbay-greenlight. silkroad.com/student/Page. aspx?item=AddCookie
It is kicking back a “Cookie Not Set” error message to the browser—which potentially could be contributing. It attempts to re-set the cookie every minute that you have the course open. I suspect that is the issue.
Cookie Not Set
To them it looked like an issue with the LMS, but THEY are adamant it is in the authoring software, haha. Can you guys shed any light on this?
I have tried all sorts of settings in both authoring and LMS. Have also tried importing and publishing in SL2.