7 Replies
Leslie McKerchie

Hi Jacinta,

Thanks for reaching out and letting us know that you're running into an issue with your text entry fields. I'm not sure that I've seen a similar issue.

What version of Storyline are you using? 

Would you be able to share your .story file and point us to the problematic slide so that we can take a look?

Leslie McKerchie

Thanks for reaching out and sharing what you are running into as well, Mathieu.

What device and Android version are you currently using?

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Chris Gonzalez

I have this issue, too. In Try It mode on an iPhone, when I try to input text the iPhone zooms in so you can see the text better. After entering the text, however, the content won't return back to normal size, and you can't pinch the screen to make the content fit again.

Is there a fix for this, or advice? I have a simulation project and the learner must use their iPhone, but this issue is making the project impossible to complete.

Thanks in advance, I hope there's a fix.