Layer properties not working

Jul 24, 2018

I'm using a freeform activity and the layers in that activity are not allowing access to their properties panel. I'm not sure if this is related to an updated, or a bug, or both, but it always worked in the past. It's a pretty critical tool. 

Also, I can right-click on a layer and I do see the properties drop down option, but nothing happens when clicked. 


20 Replies

Hi Wendy. SL 360, latest updates. The file is too large to share, but the gist is as simple as it sounds. I can select the gear icon for the base layer on a freeform activity (i.e. comes stocked with a correct/incorrect response), but on any layer above that, the icon does nothing. Won't open a setting panel.

My guess is I need to reinstall, but wasn't sure if it's a thing related to the freeform activity.

Rob Skeet

I have been experiencing this for some time.  (about 6 month or so)

I click on the gear properties on the main timeline and the dialogue box appears but when I select a layer and click on the properties gear, there is a quick flash at the bottom of the screen and nothing appears.

I have uninstalled, rebooted, reinstalled, rebooted, with the latest SL 360 update from Dec 15, 2020 and it still keeps happening.  I keep SL on 2 computers, and this doesn't happen on the second computer.

I just rebuilt my main computer (about the time this started happening) and after the rebuild with the latest windows 10, this started happening.  anyone else have this problem? solution?

I don't normally need to change settings on layers or if i do, I go to the other computer but just finished a project that needed extensive layer customization and couldn't do it on my main system.



Lauren Connelly

Hello Rob!

I'm happy to help! I haven't come across this issue in Storyline 360. Have you tried importing the project into a new project? If so, does the same issue happen?

If we could take a look at the .story file, that would help us get started troubleshooting! You can attach the file to this discussion or upload it privately using this secure upload link. Either way, we'll take a look and hopefully find the fix!

Rob Skeet

Thanks for your reply Lauren, it doesn't appear to be file related, it's something to do with my system.  If I open any file on my other computer I see the layer properties just fine.

but on my main computer, the layer properties won't open.  (I see a quick flash at the bottom of the screen then nothing)  

as mentioned above, uninstalling and reinstalling doesn't seem to help.

is there a way to clean Storyline completely off my system and then start fresh?



here's a peek video of what happens

Jennifer Clarke

Happens to me constantly as well. I have 2 externals and a laptop. I can't get the layer properties to show on any of them. Occasionally there's a flash along the task bar at the bottom of M3 when I right click on the layer and select 'Properties', but no where else and not consistently. It also doesn't matter the resolution settings.

There are also similar issues with the player interface - it shows up as a ghost shape on monitor 2 if SL is on 3. If SL is on M2 the player interface shows up visible on M3. I can make the ghosted one appear using WIN key + arrow, but it is a nuisance.

Given how many folks use multiple monitors, this bug should be a higher priority. Thanks!