A radical version of your suggestion worked: I copied the text into a text editor. Removed the complete text field. Created a new one. Pasted the text into it and formatted it.
Interesting observation:
The jumbled text was on more than one slide. I only changed the first one. The text looks ok now on all slides.
We were having the same issue in one of our courses with an Arial font. Many of our customers were reporting "letter salad" when using IE, but it displays perfectly in Chrome and Edge. Many of our customers are federal government, so browser settings aren't easily changed, and some don't have access to Chrome or Edge. We found that Times New Roman displays without trouble in IE, so we just updated our fonts to that boring old standard to make sure everyone could see the text.
The salated version of the file is the one shared by Wilhelm. Do you also want to take a look at the corrected version?
I think Wilhelm was already able to rule out MIME types and browser settings as the cause by being able to replicate the strange display behaviour in Edge and Firefox inside the LMS and locally. But still the article is an interesting read. I had no idea that it is possible to restrict web fonts via group policy.
After reading that and the comment from Lauren: When using fonts that are installed on the system of the person viewing the course, does it still need web fonts? I am asking because Arial is a font that is usually installed on every Windows version and still it seems to be able to be problematic.
I see that Wilhelm shared a PNG file, but I don't see the .story file shared here? Is it in another discussion or somewhere else that you case it?
Even though Arial is a common font, we've seen the MIME types, restriction of web fonts, etc. cause issues especially in Internet Explorer with other common fonts. It's worth testing the .story file in another server or environment as that typically narrows it down. If you're not able to share a file with us, you could also look at uploading to Tempshare or using Amazon S3.
9 Replies
Do you have umlaut there?
Try to copy text to usual notepad, then put it back - it must clean up all formatting.
Hi Ivan,
good idea but not the solution for this issue.
The preview is ok but after Publishing it's still salad.
Is this running off a server?
Could be that web fonts are not enabled.
The only other time I have seen this is in IE
It's the same when I publish it for Web and run it on my PC.
It makes no difference in IE, Edge and Firefox.
But when I open it in Chrome it looks good! Why?
A radical version of your suggestion worked: I copied the text into a text editor. Removed the complete text field. Created a new one. Pasted the text into it and formatted it.
Interesting observation:
The jumbled text was on more than one slide. I only changed the first one. The text looks ok now on all slides.
Hi all,
As Phil mentioned it could be the MIME types or browser settings. We have a comprehensive article on that here.
Knut, your situation sounds very interesting! If you see it again, can you share your file with our team?
Also, "Letter Salad" may be my favorite ELH Discussion title... 😀
We were having the same issue in one of our courses with an Arial font. Many of our customers were reporting "letter salad" when using IE, but it displays perfectly in Chrome and Edge. Many of our customers are federal government, so browser settings aren't easily changed, and some don't have access to Chrome or Edge. We found that Times New Roman displays without trouble in IE, so we just updated our fonts to that boring old standard to make sure everyone could see the text.
The salated version of the file is the one shared by Wilhelm. Do you also want to take a look at the corrected version?
I think Wilhelm was already able to rule out MIME types and browser settings as the cause by being able to replicate the strange display behaviour in Edge and Firefox inside the LMS and locally. But still the article is an interesting read. I had no idea that it is possible to restrict web fonts via group policy.
After reading that and the comment from Lauren: When using fonts that are installed on the system of the person viewing the course, does it still need web fonts?
I am asking because Arial is a font that is usually installed on every Windows version and still it seems to be able to be problematic.
Hi Knut,
I see that Wilhelm shared a PNG file, but I don't see the .story file shared here? Is it in another discussion or somewhere else that you case it?
Even though Arial is a common font, we've seen the MIME types, restriction of web fonts, etc. cause issues especially in Internet Explorer with other common fonts. It's worth testing the .story file in another server or environment as that typically narrows it down. If you're not able to share a file with us, you could also look at uploading to Tempshare or using Amazon S3.
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