I recently created a course using Storyline 360 with a glossary button that opens a lightbox slide. It functions properly when viewing on a computer but does not work when viewing on Ipad or Iphone using Chrome. I did discover it works on the mobile devices when viewing in Safari. Has anyone experienced this issue?
Hi Shawn. Thanks for reaching out. I did a quick test on my iPhone SE running iOS 11.2.5. I used a button on a slide to lightbox another slide, and it seemed to work fine. You can check out my version here.
Here's what I saw (I have a fade transition on my slides, btw):
I'm happy to test your setup, too, if you'd like to share your .story file here!
Thank you. Were you using Chrome as your browser or Safari? It seems the Android devices we tested the file on worked just fine using Chrome but the Apple devices would not display properly unless we switched to Safari.
Glad to hear it Shawn. I suspect Crystal was using Chrome on her iPhone, but it should work in Chrome or Safari on iOS. Perhaps just a loading glitch if it worked later?
Hi Ashley. I am facing the same issue. When I preview my project, the Lightbox slides work fine, but on publishing the project the lightbox slides do not fit into the project size. I am using Chrome on my Surface Pro.
Can you also test the course that Crystal shared earlier and let us know if that also works for you? If it does, and you're still stuck with your course, can you share a copy of your .story file here with us?
6 Replies
Hi Shawn. Thanks for reaching out. I did a quick test on my iPhone SE running iOS 11.2.5. I used a button on a slide to lightbox another slide, and it seemed to work fine. You can check out my version here.
Here's what I saw (I have a fade transition on my slides, btw):
I'm happy to test your setup, too, if you'd like to share your .story file here!
Thank you. Were you using Chrome as your browser or Safari? It seems the Android devices we tested the file on worked just fine using Chrome but the Apple devices would not display properly unless we switched to Safari.
And today it works :)
Glad to hear it Shawn. I suspect Crystal was using Chrome on her iPhone, but it should work in Chrome or Safari on iOS. Perhaps just a loading glitch if it worked later?
Let us know if you run into it again!
Hi Ashley. I am facing the same issue. When I preview my project, the Lightbox slides work fine, but on publishing the project the lightbox slides do not fit into the project size. I am using Chrome on my Surface Pro.
Hi Priyanka,
Can you also test the course that Crystal shared earlier and let us know if that also works for you? If it does, and you're still stuck with your course, can you share a copy of your .story file here with us?
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