Live chat support for platuinum membership

Hello Tracy-Lee!

You will need to follow the instructions on your Platinum Membership Plan email. If you don't have the email, you can contact Articulate support for help.

Hi

There was no information to explain how to set up the live chat.

Hello Tracy-Lee!

You can submit a support ticket here.

I have sent to requests now for a live web chat and have filed out the platinum request both time but have not heard from anyone???

Hello Tracey-lee!

i am unable to locate any current support cases under your name. Do you have your support case number so I can look it up with that?

Hi

The order would have been through my department ' Women's and Children's Health, Dunedin School of Medicine, University of Otago"

Hello Tracy-lee!

Your account is with them, unfortunately I am not seeing a recent support case that was submitted. You will need to fill out the form by clicking here.

Hi

I have just completed the support case for the 3rd time. The case number is 00442432 & the ref:

Hello Tracy-lee!

I do see the case was submitted, and someone should be getting back to you shortly.

Thank you

HI Tracy-lee, I am an articulate user in Australia, I am wondering did you ever get chat support ?

Hello Thomas!

If you have a Platinum Membership, you will need to follow the instructions on your Platinum Membership Plan email. I do see that you have an open case with us right now, and John should be getting back to you shortly.