Locked Out of Storyline File
Oct 13, 2021
Storyline froze so I restarted my laptop. Now I am getting this error message. I've tried troubleshooting with not luck. Does anyone know why this is happening?
Oct 13, 2021
Storyline froze so I restarted my laptop. Now I am getting this error message. I've tried troubleshooting with not luck. Does anyone know why this is happening?
1 Reply
Hi Christina,
Thanks for reaching out, and great call to connect with our Support Team! I see my teammate, Fannie, shared some initial steps on reaccessing your file.
Another tip you can try is to copy the file, rename it, and place it in a different folder or your desktop, and try to re-open.
Keep at with Fannie, and let us know if the steps helped!