12 Replies
Crystal Horn

Hi John!  We don't put any limits on what you can do in Storyline (besides the file formats that we support).

Do you have a large video that you're trying to insert into a file?  Usually, your computer's processing power is a crucial element when working with media.  If it's cumbersome to add a large video directly to Storyline, you could host the video externally (e.g. on Vimeo) and embed it into your Storyline course.

Feel free to attach your video file for me to test!

Jami Francescon

New to Storyline - I usually export my produced videos out of Adobe Premiere at Vimeo settings 1280 x 720. These have proven to be optimal data size and data rate for web. Our story size set up in Storyline is 720x405 (16:9). I scale the video size down once imported into Storyline. I'm under the impression that choosing no compression will preserve the quality of the 1280 x 720. The videos seem to be loosing quality upon publish even though I've chosen no compression. 

Is the mismatch in size the problem. I would expect that if I were going in the opposite direction, but I'm putting a higher res video into a lower res storyline project.

Bailey Boudreau

Hi Crystal - this is a late reply. I am running into difficulty with a video I'm importing. It imports fine and plays in the video editing preview, but in the slide itself it stops about a minute short of the actual end time, and repeats the beginning of the video. Do you have any suggestions?

Ashley Terwilliger-Pollard

Hi Bailey,

Do you have any triggers set up on the video or timeline to loop back to the start? That sounds like unusual behavior for Storyline to implement on its own. Have you tested previewing the entire slide to see if that's different or publishing the file to test that?  If you're not sure of the setup or still running into difficultly we'd be happy to take a look! 

Are you able to share a copy of your file with us? If so, you can upload at this link using the Add Attachment button or you always have an option to share privately with our Support Engineers. Either way, we'll delete it when done testing. 

Jeneisha Hastings

Hi all!

I have the same question as the original question but in regards to Studio 360 - I tried inserting a file that was a little over 3GB and one that is over 2GB and I was told that the file format of the video was not supported even though it is a MP4. I've been searching the forums but no one is using studio 360 to try and insert videos.

Anthony Muey

Yet the link Ashley provides below states that there is a size limit of 2 gig. I ran into a serious problem when I inserted a video larger than 2 gig, but did not receive any warning when inserting it. I was able to insert it, save it, preview it, and publish it. But when I closed my project and re-opened it I received a message that the file was corrupted and it was not recoverable. Lost a lot of work as a result.  

Becca Levan

Hello Anthony! 

It looks like you've spotted a bit of an outdated post there; apologies for any confusion! And you're spot on; the link Ashley provided has the most up-to-date best practices for high-quality videos, including info on the 2GB max file size for videos in Storyline!

Also, I responded to your other post over here 😊