Import Video File Size Limit?

Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P.  I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min video that is about 2gb. When I try to insert it on the slide, I get a file type error. Is this due to the size? I haven't had trouble with any otehr mp4's. What is the maximum file size for importing an mp4?

Thanks,

Ethan

31 Replies
Becca Levan

Thanks for reaching out, Anthony! 

Apologies, but I'm having trouble finding a case related to this, so I think there was an issue when submitting. If you have a case number, could you share it with me privately here, and I'll do a little more digging!

No case number? No problem! Feel free to resubmit the .mov file using the same link! Either way, someone will reach out shortly after!