Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P. I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min video that is about 2gb. When I try to insert it on the slide, I get a file type error. Is this due to the size? I haven't had trouble with any otehr mp4's. What is the maximum file size for importing an mp4?
Apologies, but I'm having trouble finding a case related to this, so I think there was an issue when submitting. If you have a case number, could you share it with me privately here, and I'll do a little more digging!
No case number? No problem! Feel free to resubmit the .mov file using the same link! Either way, someone will reach out shortly after!
I didn't send the .MOV, I sent the Storyline file with the .MOV added to it.
So, is there a size limit to movie files? If so, that should be made clear. I've read in one forum that the limit is 2 gigabytes, while another forum says there is no limit...
Thanks for sharing the support link, Anthony. I can see that you were able to work with Mark directly, and there is an issue our team is looking into specific to videos over 2GB. I've added this conversation to the report as well so that we can share updates here.
32 Replies
Thanks for reaching out, Anthony!
Apologies, but I'm having trouble finding a case related to this, so I think there was an issue when submitting. If you have a case number, could you share it with me privately here, and I'll do a little more digging!
No case number? No problem! Feel free to resubmit the .mov file using the same link! Either way, someone will reach out shortly after!
The case # is:
Case #02832450: Corrupted File
I didn't send the .MOV, I sent the Storyline file with the .MOV added to it.
So, is there a size limit to movie files? If so, that should be made clear. I've read in one forum that the limit is 2 gigabytes, while another forum says there is no limit...
Thanks for sharing the support link, Anthony. I can see that you were able to work with Mark directly, and there is an issue our team is looking into specific to videos over 2GB. I've added this conversation to the report as well so that we can share updates here.
Is there a limit to the video file size that is able to be (successfully) imported?
Hi Anthony!
The maximum file size for videos in Storyline is 2 GB each.
Lauren,
Thank you for your reply.
Patrick,
Here is the reply from Articulate on file size.
*Lauren Connelly replied:*
Hi Anthony!
The maximum file size for videos in Storyline is 2 GB each.
Thanks
Tony
Hi, all!
I have some great news to share. We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.
One of the fixes we’ve included is:
Improved how Storyline 360 would generate an error after inserting a large video.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!