Module tracking incorrectly when clicking EXIT

Hi there, 

I am experiencing an issue with a module, which has been published to a LMS.

The module is registering as completed when the user clicks either the EXIT button or closes the module. However, the module has been created with an assessment, which is a single question assessment which is TRUE/FALSE and requires a pass mark of 100%. The Properties when publishing the module from Storyline have been set to use the Result Slide from this TRUE/FALSE assessment as how the LMS should track the completion. 

As a troubleshooting method we have tried publishing and using each of the four different LMS Reporting options (eg: Passed/Incomplete, Complete/Incomplete etc), none of which have made a difference to how the module records completion in the LMS. I have also tried changing the Tracking option from "Tracking using a Quiz Result" to "Track using number of slides viewed" and entering in all slides must be viewed. Also when publishing using this tracking method, the same thing is happening, the learner opens the module clicks through one slide (there are 16 in total) and then clicks EXIT or closes the module, it is tracking as completed. 

I feel like this may be an issue with the LMS, rather than a setting in Storyline, but it would be great if anyone else has experienced anything similar or has any information that could help me resolve/troubleshoot further.


4 Replies
Ashley Terwilliger-Pollard

Hi Louisa and welcome to Heroes!

It sounds like you've got some odd behavior happening within your course, and I'd recommend reviewing this article on troubleshooting common LMS reporting and tracking issues, and it sounds like you've already done a number of them. I'd recommend following the steps there to test at SCORM Cloud to see if the behavior is reproducible and if not, you'll want to share those results with your LMS team. 

Louise Elliott

Hi Brian - I'm publishing for Scorm 1.2 and the LMS is Skills Optimiser.

Ashley - I have tested in Scorm Cloud and the module is now doing the opposite to the LMS, it is not registering as completed even when learner is successful in both the assessment and views 100% of slides. However, Scorm Cloud is tracking the score of the assessment. 
The assessment is being used to capture the learner's agreement to abide by a policy included in the module, rather than testing knowledge. Due to this we do not want the learner to see the result slide, so we added a trigger to execute javascript to track completion. The javascript is below and has worked with other modules previously.

Added troubleshooting I have done today in the Scorm Cloud is removing the trigger to execute the Javascript and adding a trigger to show the result slide (which we don't want in the real version) when the learner is successful, and publishing tracking against the result slide. This tracking output has worked in Scorm Cloud and captures both the result and status as completed, when I have published to the LMS though we are still having the inital issue when we view one slide and click exit it is tracking as completed. I think this is definately an issue with the LMS, not articulate, but if you could let me know your thoughts that would be great.  

var lmsAPI = parent;
lmsAPI.SetScore(100, 100, 0);

Ashley Terwilliger-Pollard

Hi Louisa,

Thanks for the additional information and troubleshooting - I don't know enough about Javascript to look at your code and determine if it's correct/incorrect, so hopefully someone else can weigh in on that. You may want to turn on LMS debug mode to see if that information is being passed with your trigger. 

If the built in tracking methods work in SCORM Cloud, you may want to share that version with your LMS to get them started on isolating what could be happening on their end.