Mouse Image - Screen Demo Recording - Different in Different Instances - What to do?

Hi PJL,

That sounds quite strange and is likely confusing to see the mouse cursor changing throughout the course. I'm curious if you've looked into each slide itself to see if you've set it up to use any of the other built-in cursors, or other cursors you may have added?

I'm also happy to take a look at the course if you can share here by uploading the .story file. If you need to share privately, feel free to send along to our Support Team. 

Hi Ashley. Thanks for your response!

The original slides mostly use the white mouse pointer provided. As you read, this mouse doesn't appear in any of the scenarios listed.

Because the screens include proprietary content, I'm not allowed to shared it. I'll play around to see if I can "trick" the white mouse pointer to appear in previewed / published content.

Thanks again,

PJL

Hi PJL, 

Thanks for sharing those details.

I understand if you'd prefer not to share your file, but if you still find that the mouse cursor is acting strange and you're in a bind, our support engineers can also sign an NDA for you if you wish!

Thanks Ren.

I did the following:

• Went into the .story file and changed the mouse to something I didn't want and saved it.
• Went back in and changed it back to the original mouse choices. I saved and re-published.

That solved it. Now everything is working fine. That was much easier than all of the troubleshooting I did :)

Thank you for all of your responses!

PJL

Hi PJL,

So glad you were able to find a solution, and thanks for sharing it with the community in case someone else comes across this issue!