Mute/play/refresh buttons not working

May 17, 2018



I am currently putting together a project in Storyline2. I've republished this project a few times and I cannot seem to get my issue resolved. I've made the seekbar so it's read only, as the client wants, but that seems to have messed with the functionality of the refresh, play/pause, and volume buttons. The volume button will only mute now and won't release from the mute or allow for volume adjustment. The play/pause and refresh buttons are non-functional. Help!!





5 Replies
Alyssa Gomez

Hi Lara!

A read-only seekbar definitely shouldn't be causing these kinds of issues, so I'm glad you reached out to us. I have a few questions to help me narrow down why this is happening:

  • Did you publish for Web, LMS, or something else?
  • Did you host the output file on a web server or on a LMS?
  • What web browser were you using for testing?

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