New in Storyline 360: Video Transcripts

Apr 04, 2023

Transcripts don’t just benefit learners who are deaf or hard of hearing—they also aid anyone who needs to learn in a noisy environment, prefers to read, or uses a braille display. Now, Storyline 360 can automatically generate synchronized text transcripts from video closed captions—drastically speeding up your workflow. To find out how this works, head over here: Storyline 360: Video Transcripts.

Once you’ve given it a try we’d love to hear what you think! Please share any feedback or suggestions in the comments below. We’ll be working on enhancements for this feature and want to know if there are areas for improvement or additional functionality that you’d like to see. We’re looking forward to your feedback!

~The Storyline 360 Team

35 Replies
Christa Novelli

So we still need to type all of the text into the closed captions, correct? When I select "add captions" to an mp4 file in Storyline, this is what I get (see attached screen shot).

I then need to listen to the whole video and type in the captions. There isn't any way to have Storyline use audio to text to generate what it thinks is being said, is there? That way, we'd just need to edit rather than type everything. 

Luciana Piazza

Hello Christa,

Thanks for reaching out! 

Storyline 360 currently doesn't support the automatic generation of closed caption text from media, but I added your voice to the feature request that we already have open for this enhancement.

We'll be sure to leave a message here if we have any updates to share! 

Michele Buddie

Hello, I'd like to report an issue with the new Transcript button on the video controls. It is read by JAWS as "open toggle button" which isn't as descriptive as it should be. Perhaps "Open Transcript toggle button" would work, but as it is right now it is unclear what it does to screen reader learners. 

Steven Benassi

Hi Michele!

Thanks for sharing the feedback!

Regarding the verbiage for screen readers - this can be customized via Player Properties -> Text Labels -> In English, it's row 237. By default, it will be set to "Open", however it can be edited to "Open Transcripts".

Please let me know if you have any more questions!

Chai Poovaviranon

Hi team,

This feature is great!

However, our project has 20 SCORM packages in same series.

we already did 10s package from previous Storyline version.
Since the new update, the new version will contain this feature. It becomes inconsistency within the series.

Is there anyway to turn "Transcript button" off out of the video player?

John Morgan

Hi Chai,

Great question! I understand you would like to remove the transcript option from the player so your project is consistent. I’m happy to get some information for you about that!

You can go about this in one of two ways. You can reinstall the previous version (Build 3.73.30119.0) and publish the ten remaining courses or you can republish the ten courses in that latest version of Storyline 360 to take advantage of the new video transcript feature.

Here are the steps to reinstall an older version of Storyline 360.

1.  Open the Articulate 360 app.

2.  Click on the arrow next to Storyline 360.

3.  Click Other Versions.

4.  Click Install next to the version you would like to install.

Thanks for reaching out!


John Morley

Great idea, but I can't get it to work. The documentation states "turn on accessible video controls" (attached). But I can't find anything specifically labeled "accessible video controls," in either the player (attached) or video options (attached).

Please help me understand what I am missing or not understanding.



Ronnie Pilman

Hi John, 

   In Storyline 360, when you select a video, you should see "Video Tools Options" on the main ribbon. After you open the video tool options, you'll see "Video Controls:" which is a dropdown menu. If you select Dark or Light, this will show the Accessible Video Controls.

Video Controls - Video Transcripts

When you have a video that has closed captions and enable dark or light video controls, Storyline 360 will automatically generate synchronized video transcripts from closed captions. Please make sure you're on Storylline 360 Ver. 3.74.30180.0

I hope this helps!  



John Morley


Thanks for the quick get-back. Man, you folks are good. I figured out the problem: The audio for my video clip was a separate audio recording I added in post (there is no audio on the video itself). So although I was able to create captioning from the audio track that appeared over the video, Storyline was not able to associate the captioning on the audio track with the video.

In short, the captioning that drives the transcript must be of the audio in the video itself, not on an audio track that is separate from the video.

Chris Reynolds

I left feedback in this dedicated post before I saw this, so this is a repeat of that.

There are two things missing that I would want to see before this is useful to us:

  1. The transcript needs to be clickable. It's a great navigational tool for learners wanting to navigate around the video. People are used to this from places such as EDx and Microsoft Stream so having a non-interactive transcript might confuse some learners.
  2. There needs to be a variable that we can access easily via triggers, as with closed captions. At the moment the button to turn on a transcript is very small, only appears when you hover over the video and there is no alt-text to explain what it does. I don't think many people will find it, and a good UI shouldn't need its own instruction.

I hope that Articulate can address these points because this has the potential to make video content much more useful to students who require assistive technologies and those without.

Pierre Sosa
Christa Novelli

For those who have commented about being excited to see this feature, how do you see this working better than closed captioning?

My reading speed can vary wildly from the speed material is being presented, particularly with different topics; and what excites me most about this feature is being able to see where I am in context of the whole script. Certainly, clickable transcription would be amazing. My favorite example of that is the transcript function on (example legal case on, select the "oral argument" media link on the left). 

Pierre Sosa

"The notes tab" ... interesting that you would bring that up. Wouldn't you agree, Articulate Staff? (See: "In Storyline, can you globally change the fonts in the Notes tab".) Also, thank you Articulate Staff for reorganizing your updates review process. I look forward to seeing the changes.

Eric Santos

Hi Pierre,

I'm happy to chime in! Global Notes formatting is not currently on our feature roadmap, but I'll be sure to update this discussion if our team decides to reroute. 

I'm also glad to hear that you appreciate the changes to our updates review process! Please don't hesitate to connect with our support team if you have other feedback and concerns regarding this.

John Morley

Thanks Ange CM,

Sounds as if it would work. I could have also recorded the VO right in the video editing software (Abode Premiere) which was used to edit the video in the first place, and which would have been no more difficult or time consuming than recording it in Storyline. But I would have needed to know to do that, which I do now.

And such is the value of these forums: To talk shop with others and determine what we coulda/shoulda done that would have made out work easier and/or our product better.