Hi, I'm new to Storyline 360 and I have an existing project to refresh. When opening the project the screen size is longer (as if it's 8 1/2 x 14). I followed everything I've read and researched to change it to 1280 x 720 but its not changing. What am I doing wrong?
1 Reply
Thanks for reaching out and sharing what you are currently experiencing.
I'm curious if the issue happens in any course you are working on or just this particular one?
- If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
If you need us to take a look, please share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete.