Output of Text Box Containing Variable = Pixelated

I'm trying to use a variable within a text box to simply display someone's name. Upon publishing the file, the font of the text box displays all pixelated/jagged, yet text boxes that don't contain a variable display fine. I've searched the forums trying to find a fix to this and see people reporting somewhat similar findings, however most of them seemed to be related to losing the formatting of just the specific variable part. I'm not even trying to apply specific formatting to just the variable text within the text box, my issue is that the whole text box looks terrible. The text box is using Arial font, so shouldn't be anything related to missing system fonts.

This seems to only be an issue in the Flash output...the HTML5 output doesn't look as bad. 

Here are two screenshots showing what is being displayed for each output type:

Screenshot of Outputs

Is there a way to correct this issue in the Flash output so that it doesn't look so bad? I made sure that auto-size is set to off for the text box, to rule out it being anything related to that...  I'm hoping its just something simple that I'm missing, as I feel like others wouldn't just be living with their text looking so awful!

Any suggestions would be greatly appreciated!


13 Replies
Ashley Terwilliger-Pollard

Hi Mark,

Thanks for sharing the images here, and I'm curious to see if you could share a sample .story file here so that we could see what you've set up. Also, what update and version of Storyline are you using? I know folks used to use the variable reference in text boxes in Storyline 1 to have the text appear crisper but your example seems to show the opposite! 

Mark B

Hi Ashley,

I've attached a basic file that I had created just to troubleshoot this issue. I'm using Storyline 2, Update 9.

You'll see that when previewing within Storyline the text appears fine, the issue is when it is published. Please let me know if you need any other info.

Ashley Terwilliger-Pollard

Thanks Mark for your patience while I took a look at this. I see the behavior your describing and this is something we've shared with our QA team, and is the current behavior based on how we have to render the variable text. It'll continue to be something our team evaluates as we look towards further updates and fixes, so I'll keep you posted in this thread if there are any other changes. I found in my testing some fonts behave better than others, so you may want to play around with different options...for example Open sans rendered less "bold" and pixelated. 

Doug Brown

Hi Mark, I think this is a Browser issue in the flash player, when the text does not have an embedded font and therefore is using the browsers default font. I have had the same issue on a number of sites that use flash independently from Storyline.

Chrome had this problem before the latest version. I have attached the output from my version Version 55.0.2883.87 m

You can test your browser settings on https://www.whatismybrowser.com/

Regards Doug