Picture Fill Slowing Down Storyline

Apr 17, 2022

Hi. I'm currently using my free 30-day trial of Storyline 360 and I've noticed that when I fill a shape with a picture and then add a shadow to it it significantly slows down Storyline to the point where it becomes unusable. It causes such a delay that I can't move objects around the slide. The problem goes away if I delete the shadow off of the shape.

Obviously, I'm new to Storyline so I'm not sure what the problem is or the workaround to fix it.

Thanks for your help.

1 Reply

Andrea Koehntop
Staff

2 years ago04/18/22 at 2:37 pm (UTC)

Hi Wendi, and welcome to the E-Learning Heroes community!

I tested this on my end, and adding a shadow to a picture worked as expected.

Since I couldn’t reproduce this issue, let me ask you a few questions to begin troubleshooting:

Have you tried copying the picture into a new .story file?
Is this issue isolated to one picture, or every picture when you try inserting a shadow?
Have you attempted a repair of Storyline 360? Here are the instructions.

If none of these steps solves your issue, I'd like you to open a case with one of our Support Engineers.