Preview Handler Surrogate Host

Apr 03, 2023

Hi team,

I'm having trouble moving a storyline file. I've create a new copy because I updated it. But I can't move the old file into an archive folder.


Any ideas how I can move it - it keeps coming up with try again because of the preview handler surrogate host. 

2 Replies
Jose Tansengco

Hi Michelle,

Happy to help! 

It looks like users get the Preview Handler Surrogate Host error that you received when Windows does not release a file that it was trying to preview. This official Microsoft forum discusses how other Windows users were able to address the behavior. 

A quick way to release a file that is in use is to restart your computer. If you've already saved and backed up your project file, try restarting your machine to see if this helps. If the issue persists, I'd go with Wendy's recommendation to open a case with our support team here