preview no function

Hi, Pedro -- Thanks so much for reaching out and so sorry for your troubles! First, may I ask if you can please confirm which Storyline 2 update you are using? We are currently on Update 10 as noted here. Also, can you please confirm that you are working locally? As described here, "Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources."  

Also, you may want to run through the troubleshooting steps outline in this article to see if you find improvement, and if issues persist, I'd recommend that you reach out to our Support Engineers directly for additional technical insights. 

Hello

*Christie PollickYes, I am using version 10No, I'm using personal computerI
have attached two screens that appear whenever you start and finalize the
articulate.*
*Thank you so much*

2016-08-15 15:08 GMT-03:00 E-Learning Heroes :

> [image: E-Learning Heroes]
> ------------------------------
> Reply to preview no function
>
>
> *Christie Pollick replied:*
>
> Hi, Pedro -- Thanks so much for reaching out and so sorry for your
> troubles! First, may I ask if you can please confirm which Storyline 2
> update you are using? We are currently on Update 10 as noted here
> .
> Also, can you please confirm that you are working locally? As described
> here
>
> , *"Working on a network drive or an external (USB) drive can cause
> erratic behavior due to latency, such as file corruption, an inability to
> save changes, and loss of resources." *
>
> *Also, you may want to run through the troubleshooting steps outline in
> this article
> to
> see if you find improvement, and if issues persist, I'd recommend that
> you reach out to our Support Engineers directly
> for additional
> technical insights. *
> Reply
>
> View
>
> ------------------------------
>
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> © 2016 Articulate Global, Inc. All rights reserved.
>

Hi, Pedro -- Thanks so much for your reply, but unfortunately when you reply via email, any attachments you intended to share are not transmitted to be visible here in the discussion. Please click here to be taken to the post itself, and you will then be able to use the grey ADD ATTACHMENTS button in the bottom left of the reply box to browse and upload from there. 

ok, add attachments.

Thank you.

Hi, Pedro -- Thanks so much for sharing your screenshot, and after I translated the content of the error message, unfortunately I am not aware of an additional suggestion to share, so I would like to put you in touch with our Support Engineers for additional assistance. I will create a support case for you momentarily, and you will be receiving a confirmation email to that effect shortly. Your continued patience is appreciated! 

My apologies for any confusion, Pedro, as when I was attempting to create your support case, I see that you already already working with our Engineer, Jonathan, on case #00874466 related to the same issue. Please see his most recent message (sent 8/17/2016 1:38 AM EST) and reply with your responses to his questions when you have a moment. If you have not received his reply, please also check your SPAM folder in the event it was routed there in error. I will be sure to follow along as your case progresses! 

ok

Thank you so mach.