Problem w Published Storyline 3 w Interactions
Aug 01, 2017
Hello everybody!
I am using Storyline 3 and have an Engage interaction inserted into two places in my project. I'm new to Storyline (my experience is in Adobe Captivate so I do have an understanding of how to do some things in here) and am hoping to get some experience from you more savvy folks!
Here's a little bit on what I've got going on:
- I cannot open the interaction via Engage using the button in Storyline. Nothing happens.
- When I publish my file, the flash version works as expected. The HTML5 version, it gets hung up on the first interaction. The interaction itself works, but the Next / Prev buttons do not work.
Here's what I have on my deskt0p:
- Browser: IE11
- Storyline 3, Engage '13
- Slide Property navigation in Storyline is set to display Prev & Next buttons
- Verified the Player Triggers for the Jump to Next Slide are set to Jump to next slide when user clicks the next button or swipes next and vice versa for the Jump to Previous Slide
I've cleared the cache & cookies, I've restarted Storyline and even Engage, and nothing still works. Let me know if there's any other info needed to help resolve this!
Thank you for your help!
Jenn
17 Replies
Hi there Jennifer, welcome to the community! We're glad you're here. 🌟
I'm sorry you ran into these issues! We're seeing them too, specifically...
We're hard at work to find a fix for these issues, and I'll tag this post for follow up if we get more information regarding a fix. Until then, try these workarounds:
Thanks again for reaching out, and I'm really sorry this is slowing you down.
Excellent, thank you for the reply! Being new to Storyline I wasn't sure if it was me or Storyline itself.
You're welcome Jennifer! We'll reach out as soon as we have an update. ☺️
Hi Jennifer,
A quick update, this fix is now also included in the latest update for Storyline 3. Updates are free for Storyline 3 licensees and you can download the latest update here. You can also view the entire list of Release notes for Storyline 3 here.
Please let us know if you have any questions!
Hi Ashley- I came across this thread since I was searching for help on why my Engage interactions were still being imported as flash objects. Engage interactions are imported as Flash objects. I have the latest build of Storyline 3 (3: 3.3.15007.0) and I still cannot view my Engage interactions (blank screen) in HTML-5 version of course (while using flash fallback, but IOS mobile devices don't use flash at all). Your reply above (8 months ago), indicated that a fix was available.
Can you give me an update?
Thanks.
Hi Melissa,
So sorry for the trouble you're having. I just tested this in a new Storyline 3 file, and I also wasn't able to view the Engage interaction in Safari on iPhone 6S iOS 11.3. It looks like this bug has resurfaced--I'm going to get with my team so we can start looking at next steps.
I'll keep you posted on any updates I receive. Thanks so much for bringing this to our attention!
Thank you Alyssa. We need a quick resolution to this issue asap. Please keep me posted!!
Will do, Melissa!
By the way, you can edit out your contact information from your post if you'd like! Replying via email will include your signature.
Any update on a resolution to this issue?
Hi Melissa,
The fix/update has been completed for Storyline 360 and will be included in the next update to Storyline 3, but I do not have a date on when that is scheduled for release.
Hi Leslie - I just saw that an update to Storyline 3 was released August 16, 2018 (Build 3.5.16548.0). I did not see a bug fix listed for Engage interactions being imported as flash objects. Can you verify what the status is with this bug before I try republishing my course with this latest build? Thanks.
Hi Melissa,
Good eye and thank you for reaching back out to follow-up. I still show the status of this bug as open.
I do appreciate you reaching back out to ask because it prompted me to follow back up with our team. It is listed as resolved in SL360, but I'm still getting the loading wheel there as well.
Hi Leslie,
I'm running into the same issue with SL360... any word on a fix? Thanks for staying on top of this for us!
So sorry you've also come across this problem, Kevin.
While I don't have any new information to share at this time, I'll bring this one up to our team again. You're certainly in the right place for updates and we promise to keep you in the loop!
In the meantime, could you let us know what version of Storyline 360 you're using? To find this detail, click on the Help tab > About Storyline.
Hi there Kevin!
I wanted to circle back because we're doing some more testing on this bug.
Does your Storyline 360 file contain Engage '13 interactions or Engage 360 interactions?
Any updates?
Thanks, Melissa for checking in.
Our team is still looking into this, but we're only seeing it with Engage '13 interactions added to Storyline 360. Are you able to upgrade the Engage '13 file to Engage 360 first, then import the Engage 360 slide into Storyline? That should fix it!
This discussion is closed. You can start a new discussion or contact Articulate Support.