Our customers have problem with 'Sequence Drag-and-Drop' questions. About 1 in 10 computers looks when they try to answer this question type. It's been a problem for a while, so we decided to rewrite all these questions now.
We don't get this problem when we try it in our environment.
Anyone else having this problem? Could it be the special Swedish signs (åäö)?
I'm sorry to hear that your customers are experiencing this issue. I'd like to ask a few clarifying questions to help me better understand the issue.
For the users that are experiencing this issue, what are they seeing when they attempt to answer the question? Are they receiving an error message?
Is this only happening for customers using Chromebooks?
They'll want to check that their devices meet the minimum system requirements. I'm happy to test your file on my end if you'd like to share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
So sorry to hear you are running into this issue. I see that you have opened a support case with us and you are working with my colleague Renato. He will be in touch with you shortly. You are in great hands!
Thanks so much for this information as well! I'll share your most recent reply to Kelly with Renato so he is looped in on your browser experience on Chromebooks.
We'll continue the conversation over in your support case.
3 Replies
Hi Marcus,
Thanks for reaching out!
I'm sorry to hear that your customers are experiencing this issue. I'd like to ask a few clarifying questions to help me better understand the issue.
They'll want to check that their devices meet the minimum system requirements. I'm happy to test your file on my end if you'd like to share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
The browser just stops working, they can't do anything. They must reload the page and start over. No error messages.
Yes, only Chromebooks. And not every time, about 1 in 10 is a number I received from a customer.
Hi Marcus,
So sorry to hear you are running into this issue. I see that you have opened a support case with us and you are working with my colleague Renato. He will be in touch with you shortly. You are in great hands!
Thanks so much for this information as well! I'll share your most recent reply to Kelly with Renato so he is looped in on your browser experience on Chromebooks.
We'll continue the conversation over in your support case.
Have a great day and happy developing! ✨