Problem with transparent background graphic in Master slide after upgrade aug. 22nd. 2023

Hello Anne-Renée, 

Good call on opening a support case! I can see that my colleague Mcgem is already in the process of testing your project file. You're in good hands, and we'll update you through the case once we've finished our investigation of the behavior!

in your uploaded file the publish setting are "Flash only"*

so the result don't start on any actual system, change to "html5 only"

* Adobe had canceled Flash 2021

That is very odd, as we haven't published to flash since it was retired, and this course was published last in february/March?.... 

We reuse the courses, could this be something that has reappeared?

It also happened the moment I opened the file after upgrading Storyline 360 - I hadn't done anything to it. 

It also happened the moment I opened the file after upgrading Storyline 360 - I hadn't done anything to it. 

>course was published last in February/March?

I had a look in your .story file

• publish to LMS is correct to html5 - no Flash at all
• publish to Web is wrong to Flash -> so local testing is a problem

fix:

• choose publish to Web
• set to html5 only
• publish
• save the .story file
• close storyline
• now the complete Flash should be removed - forever for this file

now to your real problem - the transparency of images in the edit mode of flash

that's a known problem

https://community.articulate.com/discussions/articulate-storyline/transparency-in-edit-mode-different-that-preview

downgrade to 3.78 solves the transpareny problem until articulate will fix it

I'll have a look and follow your instructions - but, I am still at a loss, because there has been no publishing to flash for these files since december 2021 (we don't publish to web, only scorm and review).

I've released something like 6 versions of this course to Review and Scorm since Flash went away... So what has triggered flash to re-emerge all of a sudden after the new version of Storyline. It happened to my colleague's courses too, we work the same way with copies of courses where we just update content to match new software releases. 

storyline has its own settings for each different publish methode

if no one has ever used "publish to web" the original settings are not changed (there is no auto update to html5)

the whole flash issue is not really a problem for you, but i would still correct the templates

Are you saying that this is will happen to all courses that has ever been published to flash? But the why is this problem suddendly triggered in this update?
It can't just be that the course has been published in flash in it's history. Something in that update triggers this behaviour. And I'm not updating until I get an explanation (and a fix in later update).

We have close to 120 courses, this is a potential problem with all these courses. And it can't just be our problem?.

>But the why is this problem suddendly triggered in this update? 

the new SL update does not cause the problem with "publish to web" with flash

I have installed SL 3.60 (January 2022) and if I open your .story file and "publish to web" is set to "flash"

but if you never use "publish to web" it's not really a problem

Ok, I probably misunderstood.

We only publish to Review and to Scorm as we don't have any clients without an LMS. 

Good morning!

A good night's sleep and now slightly less confused, I went to check out the Flash-issue but on another course.

Now I see what you mean, I don't even have to go to an older version than the july update, and the flash option is there to choose. It used to be available in SCORM too, until we had published them all to HTML-5.
Does this have any baring at all on the transparency issue at all? If it hasn't, I'll ignore it, since we don't publish to web.
Thanks for your patience - I'll see if I can find mine and re-innstall it. 🤦‍♀️😁

Hi Anne-Renee!

I see that you've been getting some great help from Jurgen, but I just wanted to pop in and share that our team is actively monitoring a bug that causes transparency to appear stronger than the numerical value for images in edit mode.

I've linked this conversation to the bug report and will update this thread as soon as we have any news to share. In the meantime, as a workaround, we suggest downgrading to an earlier version of Storyline 360 (Build 3.78.30747.0) where this behavior cannot be replicated.

• How to Install a Previous Version of an App

We appreciate your patience and apologize if this issue has been slowing you down!

the same problem occurs with transparent png (without set transparency in storyline)

Hi everyone,

I have some great news to share! We just released another update for Storyline 360. In Build 3.79.30921.0, we've included a couple of fixes.

One of the bugs we've fixed is: 

• Images with transparency appeared darker in the Storyline 360 editor

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

Thanks!