Can anyone help ever since the upgrade i am having issues in viewing thye courses which i nhave used screen recordingings. when i click the preiew button. The scvreen goes white and displays a warning sign. is anyone else having these problems.
Sorry to hear about the trouble. Please be sure you're following some basic rules to prevent strange behavior:
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names.
Finally, if your Storyline software is not working properly, a simple repair may fix the problem. If not, please feel free to submit a ticket to our support team for additional help.
1 Reply
Hi David,
Sorry to hear about the trouble. Please be sure you're following some basic rules to prevent strange behavior:
Finally, if your Storyline software is not working properly, a simple repair may fix the problem. If not, please feel free to submit a ticket to our support team for additional help.
Thanks, David!
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