Problems with image quality

Hi Everyone

I'm using a slide with pictures on it, to zoom in and talk about certain parts.

When I zoom in, it's really blurry.

I've tried using one high quality image, but that doesn't work.

I've tried putting smaller (and many) high quality images on the slide, to 'build' the overall picture. But that doesn't work either.

Does anyone know if there is a maximum total image size per slide?



3 Replies
Katie Riggio

Thanks for detailing the troubleshooting you've done already, Kassy. Let us give you a hand!

First, great question. The maximum size for images in Storyline is 2,048 x 2,048 pixels. Now, let's look into what's happening with the quality:

  • What version of Storyline are you using?
  • We found an issue where zoom regions blur high-definition images in Storyline 360's HTML5 output. Does that description match what you're seeing?
  • If that's not quite right, would you mind sharing your .story file with me so I can take a closer look? You can share it publicly here, or send it to me privately by using this upload link. I'll give it a test, and will delete it once we sort what's happening!
Kassy Marsh

Hi Katie

Thanks for getting back to me.

I'm using 3.24.17733.0 I know there's an update available, but I don't like to update during a project, as it's caused me issues in the past.

And yes, what you've described is what I'm seeing.

I've had to work around it now and create individual slides for each zoom and trigger them, rather than using the zoom function.

It would be nice to fix this though, so I can do it in the future...