3 Replies
Ashley Terwilliger

Hi Frederik,

First off, you'll want to make sure that you're working with local project files and don't have any other instances of Storyline open. Based on some a similar thread, I'd suggest following these steps:

If your Storyline software is not working properly, a simple repair may fix the problem.  Please review the following article to learn how. 

In addition, please try to delete the Storyline project logs and temp files by following the instructions below: 
1. Right-click on the Windows start button and click Explore 
2. Type the following in the address bar and hit return: 
%USERPROFILE%\AppData\Local\Articulate\Storyline 
3. Delete the project logs in this folder 
4. Right-click on the Windows start button again, and click Explore 
5. Type the following in the address bar and hit return: 
%temp%\articulate\storyline 
6. Delete the temp files in this folder 

Restart your machine, then test Storyline again. 

If the issue persists, can you check if you still encounter the issue when working on a new project in Storyline? 

If the issue only occurs in one particular project, you may need to troubleshoot the issue further with this Storyline file. Try importing the slides from this project to a new Storyline file. Here's how to import slides from one Storyline project into another.