Problems with video in Chrome and HTML5
Feb 13, 2013
By
Mark Cairns
Has anyone had issues with displaying video in Chrome and HTML5 when exported from Storyline?
I'm sure this was working the other day but now when I publish my course the videos won't work in Chrome using the HTML5 output.
The video starts then I get a white area where the video should be and the audio continues. I tried publishing on two different machines with different video content but I get the same results every time. Local or server doesn't make a difference.
The Flash output works fine and it works on iPad Chrome or Safari.
It's driving me nuts. I've tried everything I know of.
Chrome version 24.0.1312.57 m on Windows 7 and Windows 8.
Thanks,
Mark
11 Replies
It works with 2 other pc's that I have. Weird.
Maybe it's a local issue with the production pc's that I have Storyline installed on.
Hey Mark!
Testing things locally always allows room for strange behavior because of security restrictions. Here are some of the most common reasons and solutions for video not playing properly in published content. This could be relevant, also.
Beyond that, I'd be happy to take a look at your project if you're able to share it, or send it to us privately.
Thanks!
Thanks Peter.
It happens even when uploaded to a web server. That's what I don't get. I'll update here if I find the culprit.
-Mark
Hi Mark, did you get a resolution to this video problem? We are having the same issue here?
Thanks,
Richard
Hi Richard! I'm not sure if Mark is subscribed to this thread or not and you may need to send him a private message.
Hi Richard,
The issue eventually resolved itself.
If I remember correctly it was related to some sort of internal network cache. If I connected to another network the videos would show up.
I just tested again and everything is working as expected now, even if I'm viewing from the same network that I published/uploaded from.
Sorry I can't be more definitive.
Regards,
Mark
Thanks for sharing Mark!
Richard, if you have some details as to what is going on, perhaps someone else can assist
Starting again with a new blank project resolved all the problem I had with html5 video in chrome pc version for me.
Hi Pier-Luc and welcome to Heroes!
Thanks for sharing that here and I'm glad you were able to get it to work!
Hi Mark and Ricard,
I am facing the same problem in google chrome. The HTML5 video is not showing, but audio is working.
Any solution ?
Hi Donnis,
Thanks for reaching out here. This thread is a bit older, so I'm not certain it's the same issue. Is it only in the HTML5 output that you're having difficulty? Have you confirmed that you're viewing the HTML5 output in one of the supported browsers here. Are you using the latest version of Chrome - as there was a recent issue detailed here.
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