Product Registration After Activation

Hi Becky and welcome to Heroes!

The easiest way to do this is the deactivate the software and then reactivate with your serial number, you'll be prompted to "Register now" again. Just be sure you've saved any files you're working on before you close out and deactivate.  I also saw you submitted a Support case with the same question, so no need to reply to the suggestions Joe offered.

Hope that helps! 

Hi Ashley-

Thank you so much! That worked so well!

Becky

Happy to help Becky! 

During the activation of  Articulate Storyline product, I clicked "Register later." Now, i am facing the same problem as above Becky asked but my question is after once deactivate the software will the key expired or i can use the same key without any problem in same system...  

Hi Amar and welcome to Heroes!

Your serial number won't expire, but you can only activate it on two computers per the EULA. You'll want to follow these directions to deactivate.

I have a related question.  I have Storyline installed on my desktop and my laptop.  I activiated and registered the desktop just fine but when I activated and register the laptop it appears to be fine then the next day when I open Storyline again it asks me to register again, and again, and again.  This have been going on for weeks.  How can I fix that?

Hi Sue,

Just curious, which option are you selecting? If you choose to register later, do you still see the prompt when launching again?

I'm sure you may have already done so, but if not, please try restarting the laptop.

If you continue to see this, try running Storyline as an administrator. To do so, right-click on the short cut for Storyline and select "Run as Administrator". You may see the prompt again for the first launch. Try closing and relaunching to see if it happens on the second launch.

If it continues, it may help to run a quick repair:

Articulate Support - How to Repair Articulate Storyline

Let us know if you see any improvement.

Thanks!