Hi, I just spent a goodly amount of time converting a PPT into storyline and went to view it and the app closed out. It is not showing in my "recent." Any idea where to locate it????
I'm so sorry to hear that you're experiencing this issue!
I understand losing a file can be incredibly frustrating. We recommend working from your local hard drive and saving frequently. This article lists some common causes of file corruption, and how to prevent it from happening in the future.
If there's a chance that you saved your project at least once, you can check for a working copy of it in your computer's temp files by following the steps below.
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4 Replies
Where did you save it?
Hi Phil,
I was still working on it in storyline and was about to preview and save.
Jennifer Mier| National Sales Training Manager
OBAGI Medical
9950 Woodloch Forest Dr., Suite 1400
The Woodlands, TX 77380-4251
jenniferm@obagi.com
Mobile 904.891.8586
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So sorry, if you did not save at all it is lost. The recovery needs you to save at least once
Sent from my iPhone
Hi Jennifer,
I'm so sorry to hear that you're experiencing this issue!
I understand losing a file can be incredibly frustrating. We recommend working from your local hard drive and saving frequently. This article lists some common causes of file corruption, and how to prevent it from happening in the future.
If there's a chance that you saved your project at least once, you can check for a working copy of it in your computer's temp files by following the steps below.
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.