Published Course "hangs itself up/freezes"
I've got some serious problems with my two last published courses in Storyline 2.
The issue is that it just "hangs itself up" ( I hope you understand what I mean, I just don't know a better way to describe it". After I published the course in our LMS many employees are complaining that they can't finish their exercises because the course just stops and they can't get forwards or backwards either.
Normally I would say some of my settings in Storyline must be wrong - but before I published the course for everybody I tried it myself on different devices. I tried it on my smartphone (Samsung A5), on my private laptop (Microsoft), on my PC at work (Microsoft) and on one of the iPads that we provide to our employees so that everybody has the same opportunity to finish the courses. And it worked just fine.
But now there are these problems and the strange thing is that they even occur on the iPad which I used to test the course.
I thougt that somehow the issues might be connected to the user profiles in our LMS, but if I use on of the user accounts which had problems with the course and try to do it on one of my devices it works just fine.
So I'm really really confused and don't know what to do anymore. We have about 450 employees and I already know from 25 employees that they have these problems - than on the other side I know that more than 200 employees had not these issues and finished the courses without any problem.
I already contacted our LMS adminstrator but he couldn't deliver a solution so far.
So I'm glad for any ideas and tipps of you.
Thank you guys!