Published Course Will NOT Run Once Moved From Original Published Folder

Hello all!

My published course will not run once moved from the original published folder. The story.html file opens and plays just fine when opening it from the original published folder. But once I move the entirety of the folder to a network drive, or anywhere besides the original published folder, the story.html opens to a infinitely spinning loading icon. The HTML 5 version will play, but is not displaying all the elements accurately. 

*see attached ZIP to review project*

Has anyone else experienced this issue?

Thank you!

Joshua

*edited to better describe the publishing issue*

 

7 Replies
julia collins

Hi Josh,

Is it a work network drive? If so it is likely to be to permissons, maybe to do with the video at the start of your course. Try removing all videos from your course, republishing and opening on the network drive again, if this works then the video permissions are most likely the issue you will need to see your IT to change this. I have dealt with this issue at our company and a tweak in the permissoins fixed it.

Alternatively run your course from a intranet or internet and you won't experiece these problems.

Hope this helps

Wendy Farmer

But once I move the entirety of the folder to a network drive, or anywhere besides my desktop, the story.html opens to a infinitely spinning loading icon. The HTML 5 version will play, but is not displaying all the elements accurately. 

Hi Joshua

I uploaded your zipped folder to my webserver and both the story.html and story_html5.html files look to be running fine - only tested the first five slides.

http://www.fuziondezign.com.au/Forum%20uploads/Outlook_Sync_-_Storyline_output/Outlook%20Sync%20-%20Storyline%20output/story.html

http://www.fuziondezign.com.au/Forum%20uploads/Outlook_Sync_-_Storyline_output/Outlook%20Sync%20-%20Storyline%20output/story_html5.html

On a network drive it could be the permissions

Joshua Gilbreath

Hi Julia, thank you for the reply!

The network drive is located on my employer's networks drive. The odd thing is that I have exported projects in this same manner without any issues quite a few times. In fact I have even used this same project intro movie and structure before. This project has been used to create a full series of training modules in the past few months. I'm definitely not saying our IT department couldn't have changed permissions levels on something since my last publication, but it doesn't make it any less frustrating to say the least.

It still seem odd that even if I move the project from the published folder on my desktop, to a different folder on my desktop, the story.html file will not playback, and get locked into the loading screen again.

Hmm... still confused.

Thank you for the reply Julia, 

Joshua Gilbreath

Thank you Wendy for the reply!

That is so bizarre, I can successfully play your hosted version while at work, but am still not able to play mine. I also tried moving the the published folder from the original published folder, to a different folder on my desktop, and even that breaks the story.html playback.

Wish I could figure out what setting/permission/location is ultimately breaking playback.

So odd, thank you so much Wendy for uploading the course to test. Very much appreciated!

Ashley Terwilliger

Hi Joshua,

Playing back published content locally is known to cause issues and errors with the browser  and security restrictions present on your system and you can read about that a bit more here. So we'd always recommend publishing and uploading to the intended environment to test and view the final content. 

Also, there's been some changes to Flash recently that may be stopping this in your browser as a whole. You may want to review the information here. 

Joshua Gilbreath
Ashley Terwilliger

Hi Joshua,

Playing back published content locally is known to cause issues and errors with the browser  and security restrictions present on your system and you can read about that a bit more here. So we'd always recommend publishing and uploading to the intended environment to test and view the final content. 

Also, there's been some changes to Flash recently that may be stopping this in your browser as a whole. You may want to review the information here. 

Flash 23 was the culprit. I added a Trusted Location to the folders I wanted to play the course from, and it worked like a charm.

Now I'm concerned about distributing the course. Eek... Time to reach out to our distribution team.

Thank you all for helping me through this issue!