Publishing as a SCORM package not working on mobile devices!

I am wanting to publish my Articulates in SCORM format so that i am able to track students progress and record quiz results embedded within a lesson. This is working fine when i trial it on a computer but the presentations are not loading when i try to access them on mobile devices. I have seen some threads regarding an apple app and tin can api but need something that will work across all devices. 

Any advice would be greatly appreciated.

18 Replies
Ashley Terwilliger

Hi Edwina,

How have you published your course? You can choose to publish for HTML5 and/or the mobile player app as described here.  If you're able to utilize the app will likely depend on your LMS and if they support Tin Can API. You'll also want to review the list of supported devices as detailed here. 

Edwina Chown

Hi Ashley

I have published as LMS SCORM 1.2 for HTML5. I have not selected the mobile player app as we don't currently have Tin Can API and i want to avoid people having download an app to view the materials. To trial it i have been using devices that are listed under the viewing content of the supported devices link you provided. 

Ashley Terwilliger

Thanks Edwina. I took your published output and placed it in SCORM Cloud here and tested that on my iPad mini running iOS 8.3 and it loaded in Safari normally and I was able to click through the course. I took a screenshot of how it looked on one slide and didn't notice anything out of place. 

Can you test my link and let me know how it works for you and where you're testing it on the iPad?

Ashley Terwilliger

Hi Edwina,

You shouldn't need to use the mobile player app - especially if you're hosting in Moodle, as I don't believe they support Tin Can API which you'd need to access the course in the app. Since I was able to upload that course to SCORM Cloud and play it successfully on my iPad, I would say it's safe to assume you published for HTML5 only. 

Have you reached out to your Moodle team to confirm it's being uploaded correctly? If you can share the link to where you hosted it, I can also try that version - but the course itself is working as expected outside of the Moodle environment and on my iPad. 

Alyssa Gomez

Hi there Devin!

Thanks for sharing the link to your published course. Like you said, I'm not able to see the image on the slide using my mobile device (iPhone iOS 10.2). What version of Storyline did you use to create this content? Would you mind sharing the .story file here so I can take a closer look at the set up? 

Alyssa Gomez

Hello Devin!

Thanks for sharing your file with me. I imported your slide into a new Storyline 2 file, and everything seems to be working as expected now. Here is a link to the published content in SCORM Cloud for you to test on a mobile device. Here is a screenshot from my testing:


Try using the import method, but be sure to change the slide size to 432 x 540 before you import the original file. Let me know if that fixes the issue!