Publishing issue - only player loaded into web browser?

 Has anybody ever had a publishing issue where the player is the only thing that seems to have loaded when you upload to the web/SharePoint? My player loaded and where my mouse is on the screen, I get a blue spinning wheel but none of my story is actually showing up. (My .story file was saved to a local drive, I saved a copy of the published files to a local drive, and I uploaded all the 'story_content' contents to the SharePoint site I'm trying to put this file on. This site is where I put the rough draft for the SMEs to view before it goes into our LMS and I have other rough drafts on there right now, so I know it's working.)


What's interesting to me is that when I click publish and then I get the "congrats, you published it!" box, if I click "view project" right from that screen, it views almost right. (I say almost because while all the content is there, it's not scaled to the browser window appropriately like it's set up in the player settings.)


Anyone have any ideas?


4 Replies
Leslie McKerchie

Hi Gloria!

When you utilize the 'View Project' from the Publish Successful dialog box, then you are viewing the content locally and we would not expect all of that to work as expected.

If you view an Articulate Storyline course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To properly test your published content and share it with others, upload it to the environment for which it was published. See this article for details.

As for the issue that you are seeing on Sharepoint, it is not one that I'm familiar with.

You should be able to host Articulate content in SharePoint Server. However, it won't work with SharePoint Online (the Microsoft Office 365 Hosted Edition), since it doesn't support HTML files.

If you're using SharePoint Server, check with your SharePoint administrator for instructions on how to upload HTML content. Depending on your version of SharePoint, you may need to switch to an "explorer view" before uploading content, or you may need to "check in" content after uploading. Your administrator will know for sure.
Did you publish for the web or for LMS, as I know you mentioned you utilize Sharepoint prior to loading into your LMS?


Macy Frost


I've actually uploaded to this exact same share point folder before (today,
even!). This particular file I published to web only. Once the SME gives me
a thumbs up, then I republish for LMS. I did everything on the share point
side the same exact manner in which I always do it.. Nothing needs the
additional check in step, etc. I literally did the same thing with a
different storyline file earlier this morning and it played exactly as it

I tend to work locally because I know it's recommend to do that versus on a
network. (Though I have done a few from a network drive early on before I
knew better.)

I'm just so frustrated because I don't get what's different! :/


Christie Pollick

Hi, Gloria -- Thanks for your reply, and first, I'd like to note that when you reply via email, the confidentiality notice in your signature is displayed publicly here in your post. If you'd like to remove that info, please use the EDIT button below your reply from here in the post itself

Also, if you are having difficulties with just this file in particular, may I ask if you have tried importing the file into a new file to see if you find improvement?