record screen - test mode

I am using the test mode for users to choose the answer to two different questions. The first slide works as anticipated with the incorrect answer box coming up and clearing after clicking "try again" or "continue. On the second slide the "incorrect" box comes up briefly after clicking "continue" on the correct answer box. I can't seem to stop it from doing this. Any options?

5 Replies
Katie Riggio

Welcome to the community, Barbette! So glad you're here, and I'd love to dig into that second slide! Let's begin ☺️

  • What version of Storyline are you using? 
  • Do you notice the incorrect box appearing issue in Preview mode, or after the file is published?
  • Would you also mind sharing your .story file (or just the troublesome slide) here so I can take a peek under the hood? You can also share it privately through this link.
Katie Riggio

Appreciate that, Barbette! I tested it on the latest version of Storyline 360 and saw the same issue you described in slide 2 – quite bizarre!

I don't see anything in the file that would cause this behavior and a rebuild of the triggers didn't help, so I'd like to get more eyes on this. I've submitted your file to our Support Team for a closer look. They'll reach out to you with their findings via email soon. Keep an eye out for that email, and I'll follow along as I'm really curious to know what's causing this!

Katie Riggio

Hi again, Barbette – and those following this thread!

I've been thinking about this case and saw that after some digging around my teammate, Renz, discovered:

On the correct layer, the setting to prevent base layer interactions was unchecked. This was causing the course to detect clicks on the base layer outside the hotspot and triggering the incorrect layer to appear.

Yowza!

I wanted to share everything one needs to know about working with layers here and how to add interactivity with triggered layers here. Hope that helps, and we're here if you need anything else!