I found some older threads, but thought would post again since what I found was from 11 years ago. Does anyone have experience opening 'Invalid or Corrupt' .story files? I have tried all of the avenues to attempt to recover it (saving as new title, looking for 'previous versions', creating a new file and importing old file, etc.). Is there anything else I can try?
I think a lot of it depends on the age of the files and how corrupt they are. I have had good luck saving to a new file name, but most of mine are within 2 to 3 months old. If you have an extra old computer, you might try installing an old version of Articulate and then try opening them.
Good luck, maybe a staff member may help. May be try submitting a help request. I think I was able to send one to Articulate and they recovered it for me.
Our support team can help check if your corrupted project files can still be recovered. If the file as a whole is beyond recovering, we can also check if we can recover any of the media or slides in the file.
Please share your project files here or in private by opening a support case so we can we can attempt to recover them. We'll delete it when we're done testing!
I'm sorry but the project file that you shared can no longer be recovered. However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Please follow the tips shared in this article to reduce the chances of encountering file corruption in your other project files.
4 Replies
Kati,
I think a lot of it depends on the age of the files and how corrupt they are. I have had good luck saving to a new file name, but most of mine are within 2 to 3 months old. If you have an extra old computer, you might try installing an old version of Articulate and then try opening them.
Good luck, maybe a staff member may help. May be try submitting a help request. I think I was able to send one to Articulate and they recovered it for me.
Hello Kati,
Our support team can help check if your corrupted project files can still be recovered. If the file as a whole is beyond recovering, we can also check if we can recover any of the media or slides in the file.
Please share your project files here or in private by opening a support case so we can we can attempt to recover them. We'll delete it when we're done testing!
Thank you so much, Jose! Please see attached.
Hi Kati,
I'm sorry but the project file that you shared can no longer be recovered. However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Please follow the tips shared in this article to reduce the chances of encountering file corruption in your other project files.