Red X instead of course content

Any suggestions on how to clear this red-x error?  I am using SL 360. I have already re-started my PC, the course is saved to my desktop and course size is fairly small.  I am using slides from the content library.  When I right-click on an image to select a layout, thumbnails of the layouts do not appear.  I do not have this issue with courses that do not use content library templates.  Any ideas?  


3 Replies
Alyssa Gomez

Uh-oh, Carolyn! I'm sorry you're running into that, and I'm here to help. Thanks for letting me know you're working from your local hard drive--that's usually the first thing I ask. ☺️

The next thing I would try is to import the slides into a new Storyline 360 project. If that doesn't seem to help, follow these troubleshooting steps. 

From there, shoot your file over to our Support Engineers, and our team will take a closer look. They're available 24/7 to assist!

Alyssa Gomez

I'm sorry those steps didn't work for you, Carolyn. I'll make a note of that in your case. 

We've been a bit busier than usual lately, but we're hard at work to catch up. Rest assured your case is in the right queue, and our team will reach out to you as soon as possible. I'll also follow along as the case progresses!