Reload issue Please help!!

Hi there John! Happy to try and help you sort this out. First, can you tell me more about what's going on?

• Are your learners refreshing the Google Form and reprinting multiple certificates? 
• Is the Google Form embedded in the slide, or is there a hyperlink to visit the form in a new tab?

Hi John,

You could try to prevent learners from returning to that slide by adding a True/False variable to track when the learner reaches that slide. Then that variable can trigger a "jump-to-next-slide" trigger when the timeline starts if variable = true.

I hope that makes sense! If not let me know.

The Google Form is embedded in the slide. 

How does that keep the slide form just jumping to the next slide? Is the variable false the first time?

I am trying to work with what you offered, but I'm a bit confused. I set up a next slide trigger when timeline starts if variable 2 is not equal to false. All it does is skip the slide. Any help would be very much appreciated.  can you please spell out the required trigger(s)? Thank you in advance!

Absolutely, John! Here are the triggers Allison was referring to.

1. Create a True/False Variable called FormComplete. Set the default value to False.
2. On the slide with the Google Form, add this trigger: Adjust variable FormComplete to True when the user clicks the Next button on the current slide. (Tip: be sure that trigger is at the top of the Player Triggers list to it happens first).
3. On the same slide, add this trigger: Jump to slide Next slide when the timeline starts on the current slide if the FormComplete trigger is True.

Click here to see how those triggers will work in action!

Thank you so much. It works well if you attempt to use the back button on your browser which is great. It does not work, if they reload the page via the browser. I tried setting the player to always resume, hoping when they reloaded the page it would recognize the true/false trigger. I guess it resets when you reload the page via the browser. 

All the next buttons were set to disable after timeline ended, it work too with the back button, but not with reloading the page.  

Hi John,

When you reload the browser, Storyline will resume on the last slide where the learner left the course. 

Have you considered adjusting the settings of the Google Form to limit the number of responses one user can submit?

These seems like that might work. What if they don't have a google/gmail account? Will it force them to create one?    I'll try logging out of mine an see what happens.

It seems to have no effect. 

Hi there, John.  I published Alyssa's sample file for web to have a closer look.  She enabled the option to limit to just one response just today.  I was prompted to sign into my Google Account - users would need to create one to respond to the form.

When I reloaded the same page, Google still had me signed in and recognized that I had already completed the form.  This worked for me using Chrome and Internet Explorer.  Can you just confirm again, if you were using Alyssa's sample file and Google Form, whether you're able to reload the page and fill the form out more than once?  Let me know what browser you're using and whether you republished on your end.

Thanks for sticking with it!

I will give it another try. I have several Google accounts. maybe I didn't
log out of one of them. I did make it part of the latest update, so maybe
it is in place.