I have changed most of my colours in my custom player. There is one very annoying one I would like to remove/make transparent. Does anyone know how to remove the shadow/glow around the boxes (menu, resources, etc.) I've attached an image so you can see what I mean. Help would be appreciated!
I actually tried that first. I don't see a shadow setting for the resource main box area. Since I put my menu on the right too, I get the same shadow. Any other ideas?
Hi, Vanessa -- Thanks so much for reaching out with your question! May I ask, as you mentioned this is a custom player, how did you make it? If you used the SDK, then unfortunately we may not be able to assist you further here. However, if by 'custom' you mean that you changed the colors, and rearranged components, we may be able to help.
Can you please share any additional details and possibly your file as well so that we can take a closer look for you?
It would be great if you could help because I've given up. By custom I mean I don't put my menu on the left. I put it beside Resources and Exit at the top right. I do this in the Player by adding MENU in the Player Tabs. Take a look at my image attached to see how my tabs display. I have tested just about every color options I can under "Colors & Effects"... nothing seems to get rid of the glow/shadow. I changed some of the transparencies to 100% that doesn't work either.
Hi, Vanessa -- We'd be happy to take a look, however, I wanted to mention that when you reply via email, any attachments you intended to send are not accessible here in the thread. Please click here to be taken to the thread itself and use the ADD ATTACHMENT button in the bottom left of the reply box, and you can then browse for your file and upload from there. :)
Hi, Vanessa -- My apologies; I should clarify that what I'd really like to take a look at is your source file, or the .story file itself. Please feel free to remove any confidential or sensitive client information if that poses an issue for sharing here in the thread, or you are welcome to use this form to share your file for private review offline.
I'm not too concerned with privacy but my file was really big because of all the video etc. So, I've stripped out all the slides except a basic one. I hope this works and you can look at my player - tab colors.
Awesome, Vanessa -- That is exactly what I needed to see, so I will check it out as soon as possible and will be sure to update you here with my findings. :)
Hmmmn, Vanessa -- This is proving to be a bit more challenging than I would have anticipated, so I am going to escalate your inquiry to our Support Engineers to see if they are able to offer any additional suggestions. I was not able to see a way to remove the shadow effect as requested, and I want to double check as to whether or not it would be possible to do this at this time. If not, we may need to request that you go ahead and submit a feature request.
I'll send in your ticket and you'll be hearing from a member of the support staff via email shortly. Your patience is appreciated! :)
Hi, Susana -- When I performed a check in our system to see if there was an update on Rosie's case, it looks like our engineers sent an email on 1/15/16 requesting her file once more and perhaps that message was not received, as I do not see additional activity on the case. As I am not aware of a way to remove the shadow effect as requested, you may find it beneficial to share your own file with our engineers via this form, and I will be sure to follow along with their progress. :)
I was wondering if there was a fix for this issue. I am currently experiencing the same problem with Storyline 2. I would like to remove the shadows. From my player frame menu items.
Hey Vanessa - I see where you just reached out to our support team (00998635) and that Jonathan is taking a look. I'll be sure to follow along as well.
I took a look at your case this morning Vanessa and it looks like inquiry turned feature request as this is not a setting you can adjust. Just wanted to share with those following along here as well.
Did you find a new way of turning this off? I can't seem to find the menu option to allow me to do that... Just wondering specifically where you found it.
If you haven't yet, give Storyline 360 (and all of Articulate 360) a try using our Trial. Just keep in mind that files created there aren't backwards compatible, although we'll make a back up copy you can always go back to use in Storyline 2.
Back to the topic. I'm using Storyline 360. Is there a way to remove the white line between the menu and the menu shadow color? I do NOT want the menu/list to have any outline or shadow. See attached file.
24 Replies
Hi Vanessa
Please check this Link here. It should resolve the problem.
good luck
Regards
HI Ashraf,
I actually tried that first. I don't see a shadow setting for the resource main box area. Since I put my menu on the right too, I get the same shadow. Any other ideas?
Hi, Vanessa -- Thanks so much for reaching out with your question! May I ask, as you mentioned this is a custom player, how did you make it? If you used the SDK, then unfortunately we may not be able to assist you further here. However, if by 'custom' you mean that you changed the colors, and rearranged components, we may be able to help.
Can you please share any additional details and possibly your file as well so that we can take a closer look for you?
Hi Christie,
It would be great if you could help because I've given up. By custom I mean I don't put my menu on the left. I put it beside Resources and Exit at the top right. I do this in the Player by adding MENU in the Player Tabs. Take a look at my image attached to see how my tabs display. I have tested just about every color options I can under "Colors & Effects"... nothing seems to get rid of the glow/shadow. I changed some of the transparencies to 100% that doesn't work either.
Hi, Vanessa -- We'd be happy to take a look, however, I wanted to mention that when you reply via email, any attachments you intended to send are not accessible here in the thread. Please click here to be taken to the thread itself and use the ADD ATTACHMENT button in the bottom left of the reply box, and you can then browse for your file and upload from there. :)
Here's a look at my tabs.
Hi, Vanessa -- My apologies; I should clarify that what I'd really like to take a look at is your source file, or the .story file itself. Please feel free to remove any confidential or sensitive client information if that poses an issue for sharing here in the thread, or you are welcome to use this form to share your file for private review offline.
Hi Christie,
I'm not too concerned with privacy but my file was really big because of all the video etc. So, I've stripped out all the slides except a basic one. I hope this works and you can look at my player - tab colors.
Thanks for trying, fingers crossed.
Vanessa
Awesome, Vanessa -- That is exactly what I needed to see, so I will check it out as soon as possible and will be sure to update you here with my findings. :)
Hmmmn, Vanessa -- This is proving to be a bit more challenging than I would have anticipated, so I am going to escalate your inquiry to our Support Engineers to see if they are able to offer any additional suggestions. I was not able to see a way to remove the shadow effect as requested, and I want to double check as to whether or not it would be possible to do this at this time. If not, we may need to request that you go ahead and submit a feature request.
I'll send in your ticket and you'll be hearing from a member of the support staff via email shortly. Your patience is appreciated! :)
Hi Christie,
Has there been an update on this? I have the same problem!
No, I never heard anything back. I assume it's something I have to live with. Doesn't really match a modern flat design.
Hi, Susana -- When I performed a check in our system to see if there was an update on Rosie's case, it looks like our engineers sent an email on 1/15/16 requesting her file once more and perhaps that message was not received, as I do not see additional activity on the case. As I am not aware of a way to remove the shadow effect as requested, you may find it beneficial to share your own file with our engineers via this form, and I will be sure to follow along with their progress. :)
Howdy!
I was wondering if there was a fix for this issue. I am currently experiencing the same problem with Storyline 2. I would like to remove the shadows. From my player frame menu items.
No. I never heard anything else about this. Guess we're stuck with the shadow.
Hey Vanessa - I see where you just reached out to our support team (00998635) and that Jonathan is taking a look. I'll be sure to follow along as well.
I took a look at your case this morning Vanessa and it looks like inquiry turned feature request as this is not a setting you can adjust. Just wanted to share with those following along here as well.
Resolved in 360, yay.
Thanks for the update Vanessa :)
Did you find a new way of turning this off? I can't seem to find the menu option to allow me to do that... Just wondering specifically where you found it.
Hi Madison,
No there was no solution. I have not published using 360 yet but heard it better in the new version.
Hi Vanessa and Madison!
If you haven't yet, give Storyline 360 (and all of Articulate 360) a try using our Trial. Just keep in mind that files created there aren't backwards compatible, although we'll make a back up copy you can always go back to use in Storyline 2.
Hi!
Back to the topic. I'm using Storyline 360. Is there a way to remove the white line between the menu and the menu shadow color? I do NOT want the menu/list to have any outline or shadow. See attached file.
Thanks!
Hi Hanna!
Have a look at this handy player colors job aid. Have you tried adjusting the Menu >> Shadow setting?
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