Replaced audio file does not play - SL 360

Jul 23, 2021

Hello. I have now experienced this several times in different SL files.

  • After replacing an audio file (mp3) the new file will not play. It does play if I open it in the Audio Editor and play it from there. I've tried several fixes:
  • Delete the newly replaced file and try Inserting Audio again with the new file
  • Create a new slide and try adding that new audio file. It will not play on the new slide
  • Rename the audio file and insert it again

Anybody experience this before?

3 Replies
Becca Levan

Thanks for reaching out, Thomas!

I'm sorry you're having issues with getting a new audio file to play. Happy to help!

  • Have you tried importing the slide with the audio file into a new blank Storyline project?

I'd be happy to test things on my end if you're comfortable with it! Feel free to share your project publicly here or, if you prefer, privately here, and I'll delete once done testing!