Replay Button on the Seekbar

Hi,

I have to chime in on this issue (again!) --> the sometimes non-functioning replay button on the screen is, simply, a fail of the first order. If it's there, are users going to try to click it? Of course they are! It comes across as disingenuous to say it is 'working as expected' because, outside of Articulate staff, the behaviour is anything BUT expected.

Articulate coders, can you PLEASE modify the Replay button --> Brian's suggestions from the previous post are perfect.

Truly,

Greg

I too have a course where I want to retain the saved state, so that the learner can review what they have entered. In this case the REPLAY button is visible but does not do anything (as describe and raised in countless posts already).

I also need the ability for the learner to replay the slide as there is audio content and they may wish to listen to it again.

This means that I need to have the SEEK bar enabled so they can listen to the audio again.

It does seem odd to me to have a button on the slide that behaves differently to what a learner would intuitively believe it should based on whether there is animation or layers on the slide (if you set to Automatically Decide) or just does not work (when you set to Resume Saved State).

The easiest solutions imo would be to:

1. Grey out the REPLAY button when it is not available.
2. Separate the SEEK BAR and REPLAY button in the course player settings, so one can be turned on and the other turned off.

Am I missing something?

It is UNBELIEVABLE how a big company like Articulate ignore their customer. We pay a lot (it is not a cheap license) for this software, and we have asked for simple features for OVER 7 YEARS, and we get nowhere!
From today I will send a form for a feature request for this and another one (import video with alpha background) every day in the hopes they will at least address it, put it on the roadmap or something. 
You guys can send a request too. Here is the link. https://articulate.com/support/contact/feature-request

There is another thread about this going on up to this day.
https://community.articulate.com/discussions/articulate-storyline/replay-button-on-seekbar-not-working?page=6

I have seen this but then you lose the ability for the learner to play/pause/scroll the seekbar.  To me, this is not a solution since you are now eliminating player features.  I don't believe this a feature request.  I am not asking the software to add something.  I am asking the software to work as it should.  If you design a course where you want all of the slides to resume the saved state because that's what your usability testing showed and also would like the seekbar enabled, I feel like that is something that should be doable.  

I am done bringing this up because it appears a fix for this will not happen.  I show this to colleagues and learners at our user groups and everyone pretty much says the same thing... the replay button should replay the slide and the slide state should be independent of that.  

Hi Lynn,

No apologies necessary! 

So, a few different things - first, the play/pause/seekbar buttons missing when viewing the HTML5 output in Mobile Safari is an issue documented here.   It'll be fixed in a forthcoming software update for Articulate Storyline. Enable theCheck for updates at startup feature to be notified when new updates are available.

In regards to the issues you're having with Internet Explorer, it's not a supported browser for HTML5 content as detailed here and that's based on how IE handles HTML5 content, which you can get a sense of by visiting a site such as HTML5test.com

Let me know if I missed anything or if you need any additional help. 

Hi Apoorv,

There isn't an option to change the icon to a word choice. If having this ability is something that would improve your experience using Articulate you can submit a feature request here.

Hi Brian,

Thanks for reaching out here in regards to the rewind/replay button. As for the why behind the functionality or why we have a "broken button" as you may have seen from the documentation we don't consider it to be broken, but working as expected.  If you'd like to have it not be displayed for particular slides, you'd need to remove the seekbar as a whole (that will impact any layers as well) and then the users wouldn't see a button that didn't operate as they may expect. 

I know you mentioned sharing your thoughts in the form of a feature request already, and those do go to our product development team for review. I can't comment on the specifics of particular features and/or their potential for inclusion in new updates or releases, but the more feature requests the better as then our team can see how many users really would like a particular feature. 

If there is anything else I can assist with, please let us know. 

Hi Brian,

I'm sorry that this set up doesn't work for how you would like/expect it to work, and I do see that this was something you shared last year with our team in the form of a feature request. That's the best method right now, as even though it may not work as you'd like or users expect it is working as designed. 

I wish I had more information to offer you, but if there is anything additional to share I'll be sure to post here. Again, you're welcome and encouraged to share your thoughts here in the forums and directly with our development team in the form of a feature request. 

Please let us know if there is anything else we can do to assist. 

This specific issue has also caused me immense problems and serious stress as my project is totally video based and I bought the software on the premise that it handled video. I am looking particularly stupid in my client's eyes for obviously not understanding the software I am using, and resorting to "sorry it doesn't do that but I didn't know", and indeed how it (does not) display on different browsers. It is clear that SL2 does not truly support video use as the average user today would expect and is indeed used to. Users need to see how much longer the video has to play, they need to be able to scroll back to earlier stages in a reasonably accurate way, they need to be able to replay at any stage (on ALL browsers) and the developer needs to have the choice of the video being independent of the saved/initial status of the slide. Training today is very much video based and SL2 needs to support this. My rant is based on all these being a problem, having doubled my development time, and at the last minute before sending to the client tomorrow discovering that iOS8 will no longer even display the video scrollbar at all until the end of the video, where it doesn't actually work at all! My sincere apologies to Mr Seaman for ranting on your post, but it really has hit a very raw nerve. It is 23.30 on a Sat night and I am still trying to work around the latest video scrollbar issue. And I used to think that Premiere Pro's technical issues were a nightmare - it's a pussycat by comparison. Sorry.

Hi Lynn,

I'm sorry to hear about the difficulty you've run into as well, and I just had a few questions or thoughts to clarify the issues.

In regards to video specifically, you mentioned the video seekbar within iOS - is this the HTML5 or the Mobile Player output? I don't see a similar issue, so we'd want to take a look at your course and know more about what version/update of Storyline and iOS you're using, where you're viewing the content, etc.

Also, in regards to videos and being able to scrub through them - have you looked at including the video seekbar instead of just the slide timeline seekbar? These items would operate independently than, but that would allow you to have the user be able to replay the video using that seekbar regardless of your slide layer properties. 

You mentioned it also isn't working in particular browsers, but I didn't see mention of which ones? Are you using the supported browsers as detailed here? You may want to compare this list with any similar information from your LMS or hosting site to see if they have particular browsers they recommend as well. 

If you'd like to share a copy of your .story file here with us we're happy to take a look. Also, you're always welcome to connect with our Support team to go over these issues on "off hours".