Results slide won't display score

Hi Karen

when you insert a result slide - SL automatically creates 4 result variables. Can you check in your variables list and see if they are displaying.

Thanks Wendy,

I've attached a screen capture of the variables window:

1. Show layer "Success" when timeline starts if Results.ScorePoints is Greater than or equal to Results.PassPoints
2. Show layer "Failure" if Results.ScorePOints is Less than Results.PassPoints
3. Submit results 9.12 Results Slide When timeline starts
4. Button 1: Reset results 9.12 Results Slide When the user clicks
5. Jump to 9.1 Post-assessment instructions When user clicks

Any ideas why this isn't working?

Hey Karen

the triggers look fine so check these couple of things:

• the result slide has your selected questions ticked

• that your questions have 'points' assigned - default is 10 points (don't worry about my example)

Yes, I selected each of the assessment questions, and yes, they each are worth 10 points. That's why it is so baffling. I have followed all of the instructions to the letter. But it still doesn't work, even though I've redone it several times.

This is what I would do

Save the file, delete the result slide, and add in a new result slide - see if that does the trick.

If not, upload your original story file and someone will try and help you.

Yep, I've done that several times. Doesn't help.

I saved just the assessment as a "new" file (deleted all the lessons).

I deleted the results slide that was in the file and added a new one. Still doesn't work. :(

(BTW, when I imported the assessment slides into the new file, the formatting and states got all wonky. I didn't bother to fix that in this version.)

There is corruption in your file - when I delete the result slide two of the variables that were duplicates remain so I deleted the result slide, created a new file and imported the story file in then created a new result slide.  It's working as expected now.

Hi, Karen -- I see that Wendy has stopped in to save the day! Please let us know if you are all set or if you are still having issues, and with respects to avoiding corruption in the future, please see this article for important guidelines: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files.

I had tried the same thing earlier, but it didn't work. I'll try again.

Thanks Wendy!

Wendy, I deleted the Results slide, saved the course, then imported your results slide, and it works! I am thrilled! Thank you so much for helping me with this!

Thanks Christie! I've been doing everything the article suggests except for one thing. I hadn't thought about the risk of leaving a file open over night. I'll never do THAT again!

Thanks for the help!

Karen

Hello,
I overcome the same problem. I did follow the guidelines (as what above mentioned) but the problem still stay.
The score percentage don't show it's number. I have deleted the result slide, put new one but it stays the same. However I can't upload my work here (because privacy reason). Would you help me? 
Thank you! 

Hi, Sary.

I’m sorry to hear about the missing score in your Results slide. I’m happy to help! 

Troubleshooting the file helps us find a fix quickly, but I appreciate your concern. Our Support team can sign an NDA, and they’ll delete the file once they find the culprit. If that works for you and your team, just let us know!

For now, let's try to figure this out together:

• Working on a network or external drive can cause erratic behavior, such as missing elements. Let’s check that your file is stored on your local hard drive.
•  To make sure we cover all the bases, can you confirm if you tried these steps:
• Delete the Results slide and then save the file
• Open a new file in Storyline and then import those slides
• Add a new Results slide to the current project file

Dear Maria,

Thank you so much for the guidelines.
I will try your suggestion and I will let you know as soon as I have tested it.

My e-learning is an adaptive learning; it’s designed in a complex structure contain of many cases (with quiz banks).

Kind regards,

Sary Kusumasari
E-learning Developer

Sounds great, Sary. Thanks for the update.

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I found this discussion because I was having the same issue!  I downloaded Wendy's results slide and poof, it worked!  I have been trying to figure this out for days now. Thank you!