Retry Quiz feature in SL2 not working

Hi, I have submitted a support case - 01332579 so you are able to access my Project there.  Thanks, Tarsha

Hey Tarsha,

Thanks for letting us know that you reached out to the support team and for sharing your case number. 

I see that Gerald has already reached out to you :)

Thanks for your help Gerald! I can’t believe it was as simple as one trigger on the ‘Ret Quiz’ button.

Since I submitted Case #01332579, I now need help with something else in my project and was hoping one or both of you might know what the issue is.

The navigation is not working on ‘Learning Check’ question slides 3.7, 3.8, 4.4, 4.10, 5.5, 7.3, 7.4, 7.5, 12.6 & 13.4. When learners answer a Learning Check, regardless of whether they got the question correct or not, once they advance to the next slide, I want them to be able to click the custom ‘Prev’ button I created on that slide to be able to navigate back to the ‘Learning Check’ slide.

In my project I have created my own custom ‘Next’ and ‘Prev’ buttons which I haven’t used on the ‘Learning Check’ slides. In ‘Slide Properties’ I have set the ‘When revisiting’ property to ‘Automatically decide’. When I tested the navigation in our learning management system, (I clicked the ‘Prev’ button on slide 4.1 ISMAA Program Support Services – Introduction, to take me back to slide 3.8 ISMAA Program Industry Mentors Career Attributes – Learning Check), SL2 displayed the answer I had previously selected as well as the inbuilt ‘Next’ and ‘Prev’ buttons which is what I want, except that when I click the SL2 inbuilt ‘Next’ button, the slide doesn’t advance to slide 4.1 again. I am stuck on slide 3.8 (Learning Check). The only way I can advance to slide 4.1 from slide 3.8 (Learning Check) is by clicking the inbuilt ‘Prev’ button but that logic is not right i.e. you have to move backwards (clicking inbuilt ‘Prev’ button) to move forwards to the next slide.

Can you please advise the following:

1. how can I set my project up so that learners can freely navigate between the normal slides and the ‘Learning Check’ slides? Do I need to create some sort of trigger on the SL2 inbuilt ‘Next’ button on every ‘Learning Check’ slide? I also want learners to be able to click the SL2 inbuilt ‘Prev’ button on a ‘Learning Check’ slide to be able to view the previous slide.

2. how do I get learners to navigate between more than one ‘Learning Check’ slide in a row when I don’t have my custom ‘Next’ and ‘Prev’ buttons on them? For example, I have three ‘Learning Check’ slides in a row 7.3 ISMAA Eligibility – Q1, 7.4 ISMAA Eligibility – Q2 and 7.5 ISMAA Eligibility – Q3. If a learner is on slide 7.5 for example and wants to go back and view slide 7.4, how can they do that? Do I need to add custom ‘Next’ and ‘Prev’ buttons with triggers on the slide and/or ‘Incorrect’ and ‘Correct’ layers for learners to be able to navigate between these slides? Or do I need to enable the SL2 inbuilt ‘Next’ and ‘Prev’ buttons in ‘Slide navigation controls’ with triggers on the slide and/or ‘Incorrect’ and ‘Correct’ layers? Can you please advise?

1. when a learner clicks the custom ‘Prev’ button on one of the slides to go back to a ‘Learning Check’ slide I don’t want them to be able to have another go at answering the ‘Learning Check’ question. I want them to see the original answer they submitted/SL2 saved. Do I need to keep the ‘When revisiting’ property in ‘Slide Properties’ on the ‘Learning Check’ slides as ‘Automatically decide’ or change it to ‘Resume saved state’?

Your help will be greatly appreciated.

Please let me know if you need me to send my project confidentially to support@articulate.com again or if you still have the originally file.

Thanks!

Tarsha

Thanks for sharing your goals with us, Tarsha! Your descriptions help paint the picture – I see that my colleague, Vevette, received the .story file and is currently working on some recommendations for you in your new case.

You should hear back from her soon, and I'll follow along as well!