Review and retake options for a quiz (drawn from a bank) don't work at the same time

Hello everyone,

I created a quiz with a question slide (drawn from question bank) and a result page. On the result page I added a retake button next to the review button. I want to give the users both options.

The review button has it's default trigger "review results".

The retake button sends you back to the question slide and resets the results.

The problem: When I set the question slides revisting properties to "automatically decide" the review is working - the retake isn't. When I set the properties to "reset to inital state" the retake is working - the review isn't.

Am I missing something here? I am quite new to Storyline.

 

Greetings

10 Replies
Vincent Scoma

Hi Florian,

Thank you for reaching out! 

Based on the description you provided, your setup sounds correct so the Review and Retry buttons should be working as intended. Where are you noticing these oddities? Is it after publishing the course or when you are previewing the course? 

If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look! 

Katie Riggio

Hello there, Desiree. Good question!

When you retry a quiz, that function will reset quiz questions and override the Resume Saved State option.

Let me know if you have any other questions!

Desiree Leslie

Hi Katie,

I tried changing the slide property to “Resume saved state” when revisiting the question slides.

Here are the slide properties for all my question slides. Attached is a video of what happens when I fail the test and choose to retry.

[cid:image001.jpg@01D60900.FC095B90]

I hope you can help me figure this out.

I also tried, in another version of this course, to have three separate question banks, and have the retry quiz button branch to those, giving the user three opportunities to pass the test. It worked great, but it doesn’t show the score in the LMS, because, of course, how do you configure the course, when publishing, to submit the passing score out of three results slides?

Any advice you can give is greatly appreciated.

Désirée

Desiree Leslie

Hi Katie,

I put all the question slides back to “Reset to Initial State” when revisiting. Of course, now the Review Results button no longer works correctly. However, the Retry Quiz works correctly, but only when I preview the training. When I publish the training, either to Articulate Review or to our Saba LMS, and click the Retry button, the radio buttons are static (nothing happens when clicking them), and the Submit button is replaced by the Prev/Next buttons. Argh!

[cid:image002.jpg@01D6090C.BF647E20]

I am really at my wit’s end with this!

Désirée

Ren Gomez

Hi Désirée,

I'm sorry to hear you've been unable to get your file working as you'd like! I'm enlisting the help of our support engineers to take a closer look at your file and help guide you on:

  1. Setting up the quiz for successful retry and review.
  2. Tracking multiple results slides using another result slide.

If you can upload your .story file to your upload link here, our engineers will get immediately notified and take it from there to help you out!

Please know that you can always get file help by reaching out to Support here!