8 Replies
Rebecca Fleisch Cordeiro

HI Paul,

The recording is saved within the .story file. That is, it's part of the file.

When you publish the file, you can find the  .mp4 video in the story_content subfolder under the output folder. Beware! it will have a random name with lots of alpha and numeric characters that included info like H, W, and aspect ratio. Here's a sample name: video_6nb06owtwHI_30_48_798x572.mp4

Wilhelm Burger


Yesterday, I recorded a very long screen capture recording...  To do this, I opened Storyline 360, and right from the welcome screen, there are several options: New Project, Record Screen, Import and Team Slides.  I chose Record Screen right from here.  It appeared to do fine...converted everything (took forever), but now it is nowhere to be found. 

Reading the answer above, it looks like I shouldn't use this option from this page, but it should be on a slide.  Is my file lost?

Zahra Shafiee

Hi Everyone,

I have a similar problem.

I recorded a 30-minute video using Storyline 2. The only option to choose was to inserting it into a slide. After it was inserted, when I wanted to publish it, the software freezed and after a few hours I tried to restart the Storyline. Now I cannot find the file. 

Are there any ways to find or restore the video file?

Thanks for your help.

Leslie McKerchie

Hi Zahra and welcome to E-Learning Heroes :)

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.