Screen capture quality poor

Apr 24, 2014

I am trying to get my screen captures to display with better clarity.  I've established a standard size capture so that there are no "jumps" from scene to scene, but the quality is poor.

I use SNAG IT for still captures in addition to the Screen Captures and both are pixilated and look bad in Storyline.  Is there a trick to this that I don't know?

I tried adjusting the Story Size - thought maybe Fill Background would cause the images not to compress, but it doesn't "take."  What I mean by that is I change the radio button to Fill Background and hit O.K., but it defaults back to Scale to Fit.

Any help would be greatly appreciated!

12 Replies
Christine Hendrickson

Hi there Susan and welcome!

Are you referring to screenshots or screen recordings? Also, it sounds like this is happening in the slide itself, and not after publishing, correct?

If it is happening after publishing, check your publish quality settings (available from any of the publishing options):

If this is happening within your slide, however, it may be that your recordings are scaling down. This usually happens when you insert into an existing project that has a Story Size different from your recording size. 

Try opening Storyline and selecting the option to "Record Screen" from the start page. 

Create a test recording and then insert into Storyline. 

By using this option, your Story Size should match that of the resolution you used to create the recording. 

Hopefully one of these options will help with the quality of the recordings. If not, please let us know.


Colin Craig

I'm quite disappointed with the poor quality of screen capture video.  Even with the settings maxed out for publishing the video I capture from my screen, the video quality is terrible.  I have to use another program to capture the video, then insert into Storyline.

It looks like I'm moving back to Captivate for all my software training projects.  :(

Yevgenya Kats
Lauren Connelly

Hi Bryan and Wendy!

It would be best to see the problem first hand by taking a look at the .story project. After we take a look, we'll respond a soon as possible with our findings! Please use this secure upload link.

Has there been any solution? I am running into this problem as well when recording my screen using Articulate Storyline 360 and using the playback as a video inside of a larger scene.

Becca Levan

Thanks for reaching out, Jonathan!

Have you inserted your screen recording as a Video on a single slide or Step-by-step slides

I do not see that we received a response from Bryan or Wendy, so I don't have an update to share. If you can share your file in a support case, our support engineers can investigate and determine what's causing an issue. We'll reach out soon after testing!

Yevgenya Kats
Thanks for the fast response! I inserted the screen capture as a video on a single slide.

I'll have to see if I can share the content due to some of it being proprietary, but I do suspect that it may have something to do with the native compression of the screen capture (which we cannot control in the settings), instead of the video quality output settings that are able to be configured at the time of publishing. 
Maria Costa-Stienstra

Hi, Jonathan.

We'll be on the lookout for your support case, if you get permission to share the project with our engineers.

In the meantime, the article Crystal shared here a few years ago provides some tips that might help you with the quality of your screen capture. I'm re-posting it below in case you missed it: