Screen Recording - Action Fine Tuning: Mouse disappears

Test.  Not seeing this in the threads yet. Thanks.

Hi Jeff,

Sorry for the delay in your thread appearing this morning, it had been originally flagged as spam.

I was able to locate your open case with our support team and it has been sent to our Quality Assurance team for further review.

In the mean time, have you tried adding a mouse cursor in place of the one that is not appearing? This article explains how to add a mouse cursor.

I also found a thread dealing with a similar issue here . You may find that helpful to take a peek at.

Thanks for your note and reply.  I have seen that thread, thank you, and have tried so many things but can't get the mouse to appear.  In that blog and once myself, I was able to get it to appear, but consistently after an edit, it disappears for good.  

In regards to adding a mouse, you can only set one destination for the mouse, you can't go to point a, then point b, then point c (i.e. such as a button, then a menu item etc) on one slide.  You also cannot add more than one mouse to a slide, which would also solve the issue and really help (i.e. such as mouse from 1 - 3 seconds to a button, 3-4 seconds to a field etc on the same slide).

I just can't believe that you cannot record a recording and have it record mouse movement and be editable?  It seems if there is one gesture or click per slide, and you leave it alone, it is ok.  Once you edit fine tuning and try to adjust, the mouse either partially works or disappears altogether.  Assuming this should work, the mouse should not go away on view of the slide?

I can't capture a recording, then go in and do an Edit Fine Tuning and keep the mouse showing.  (Again, it shows just fine in the Edit Fine Tuning window, but does not show when you go to play the slide, it is invisible, but its actions show such as rollovers and typing, no mouse though).  I did a screen share with my client today and they could not believe that it shows in edit, but not in the preview of the screen.  Seems definitely like a bug I would think here, and if that is the case then nothing I can do.  But this seems like there is something missing here as this should be standard out-of-the-box functionality?  I would think everyone would be bringing this issue up, that is why I am wondering if perhaps something is wrong just in my case?  Although I have tried on other machines as well.  

For now, I did find a temporary solution. I record the recording, then put on a single slide vs. step-by-step.  Then I have to copy that slide for as many as I need, then I edit the video and just show the clip on each that I need.  This works, however the quality does not seem as high as it is a video.

I will wait for an update, and appreciate you saving this from spam and for your reply.  I hope we find a solution! 

Thanks for any help or updates!

Thanks Jeff for sharing that workaround here and as Allison mentioned it seems you also are working with our Support team who reported it to QA so they'll keep you posted. 

You shouldn't be flagged as spam again - but we'll keep an eye out no matter what, so if it does happen may just take a bit to unflag as we're checking weekdays, 8-5 EST. 

Is there any up date with this issue? I am running in to the same issue. 

Hi Melissa!

This issue is still in the hands of our QA Team and I have not update to provide regarding that. Did you try Jeff's workaround shared above?

Yes I am using his suggestion above. Thank you. Hoping there was something new in the program it's self that would allow like copy and past or something.

I do have a question about the trim option in the video editor. I can seem to easily view what the screen will look like when moving the scrub head. What am I missing for doing wrong?

Hi Melissa!

You can drag the start and end points then utilize the play/pause to preview as explained in this tutorial.

Is there an update to this does anyone know?

So sorry you're facing this issue, Alice. Happy to help!

This discussion is a bit older, so I want to make sure you get the most up-to-date help. 

It looks like this issue is limited to and still open in Storyline 2: Could I grab the version of Storyline you're using? You can find this detail by clicking on the Help tab, then About Storyline. 

Also, we're happy to have a closer look at your project to troubleshoot. If you're able to share the .story file, please use this private upload link!

Hi Katie

Thanks for getting back to me. 

I am using Storyline 360 v3.33.206.25.0.  I did a screen recording and then used 'Action Fine tuning...' but after  saving changes the mouse then disappears from the screen. 

Hi, Alice. Thanks for this additional insight!

I'm having some trouble recreating the missing mouse behavior in a new Storyline 360, Update 33, file, so I'll need your help:

• Can you create a Peek 360 screen recording of your steps so I can see first-hand? Also, let me know if you're using a different Step-By-Step recording than View Mode. Happy to retest!
• Is this happening during preview, in the published output, or both?
• Is this happening with all Storyline files or a particular one? If a specific one, what happens when you import the slides into a new Storyline project?

We'll work on our next steps from there!