"Screen Recording Action" not playing when published

I've been producing a lot of soft skills tutorials in Storyline, but with a few software tutorial projects coming up I thought I had better try Storyline's Screen capture tools. My intention was simply to embed the tutorials in a web page. This worked fine using an iFrame - apart from the issue below.

I produced a simple 4 slide software walkthrough in "Vew Step Mode". The 4th slide contains a Screen Recording Action. It previews fine in Storyline but when I publish it, it doesn't play. Everything works fine except the "Screen Recording Action" that contains a scrolling action. Any ideas why this might be?

Many thanks

Ps I have attached the Storyline project as well as this screenshot, if anyone could take a look and see.

4 Replies
Christine Hendrickson

Hey Kevin!

I'm not entirely sure I'm seeing the same thing. From what I've seen in preview and after publishing, it all looks to work properly.

I uploaded the course for testing, if you'd like to check it out:

Testing for Kevin

Does the course above work properly for you? If so, it may be how you're viewing the course. If not, I may be missing something. Can you tell me which action is missing?

If you don't experience the same problem with the course I linked above, make sure you're not testing the course locally. If you view published Storyline content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
Let me know how it goes, Kevin!
Thanks,
Christine
Kevin Harland

Thanks guys,

Christine, the problem is with the screen recording action on the final slide, it was simply being ignored. it does look like it could be the type of storage area I'm using, as when I published the project to Adobe Connect it works fine. Our training team have built their training intranet site in Dreamwaver and it's situated on a standard network storage area with an http url. (This area is not a dedicated web server, if this makes any difference?) I've never run into any issues before running Flash video or simulations in this way before, although this is a first time for using Storyline. I wanted to place the files on this storage area instead of on the LMS as it is easier to embed them into a support Web page.

If it means I cannot publish projects in this way, I guess that's an important lesson learnt.

Thanks again

Christine Hendrickson

Hi Kevin,

You can, but as you can see, you have a higher possibility to run into some trouble with some elements of the course. If you haven't run into issues before, you've been pretty lucky :) I have seen some really strange behavior in courses that happen simply because the content is being viewed from a source that triggers some type of conflict with restrictions, etc. 

Now for storage? No problem. It's just modifying and testing your projects that you need to do this on. So, if you're editing and publishing a file, make sure it's on your local hard drive. If you're publishing and testing, make sure it's on a web server, LMS or even published for CD if you need to view it locally. 

Thanks Kevin! I hope you have a wonderful weekend :)

Christine