Forum Discussion
Screen Recording not recording selected area
When I set the area to record and begin to record, everything looks normal. When I click Done, the image on the "Insert Slides" window displays as if the recording image has shifted down and to the right. Please see the attached image.
Hey Sean!
Thanks for reaching out about this. Sharing your file with us in a case was the right move. Ronaziel recently sent you a reply with helpful troubleshooting steps. Let us know if you have questions about anything she shared with you!
I have the same issue, how was this resolved?
Hi Thomas!
I'm happy to share these suggestions my teammate, Ronaziel, sent!
- The following tips will help you avoid unexpected behavior when creating, sharing, and publishing Storyline projects.
- Repair Storyline 360 to fix unexpected behavior.
- Adjust your DPI settings.
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Here's how to switch to 96 DPI when using Windows 10:
- Right-click your desktop and select Display settings.
- Click the Display tab in the upper left corner of the window that appears.
- Under Scale and layout, select 100% from the drop-down list.
You may be prompted to restart your computer for the change to take effect.
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If you are still running into this issue with screen recordings after trying these steps, we'll want our Support Engineers to step in. You can reach them in a support case.
Hey Lauren, Adjusting the DPI settings fixed the issue . . . Thank you!
I am having the same issue. I cannot keep track of the monitor display scale used by everyone working in my team. Are there any other workarounds?
Hi Craig,
It looks like the best resolution for this is to recommend your team to use 100% as the value for the scale and layout setting, shown below:
No need to keep track of the monitor display scale that your colleagues are using, you just need to remind them to see the Scale value to 100% before they create screen recordings.
If this isn't an option for you, open a case with our support team here so our support engineers can work with you on an alternative solution.
