Screen Recording not recording selected area

May 01, 2019

When I set the area to record and begin to record, everything looks normal. When I click Done, the image on the "Insert Slides" window displays as if the recording image has shifted down and to the right. Please see the attached image.

6 Replies
Lauren Connelly

Hi Thomas!

I'm happy to share these suggestions my teammate, Ronaziel, sent!

If you are still running into this issue with screen recordings after trying these steps, we'll want our Support Engineers to step in. You can reach them in a support case.

Jose Tansengco

Hi Craig, 

It looks like the best resolution for this is to recommend your team to use 100% as the value for the scale and layout setting, shown below: 

No need to keep track of the monitor display scale that your colleagues are using, you just need to remind them to see the Scale value to 100% before they create screen recordings. 

If this isn't an option for you, open a case with our support team here so our support engineers can work with you on an alternative solution.