I have a storyline file that is set to 1280x720 screen size. I want to record information from my screen. When I select Record screen, the recording area is defined as 1280x720. However when I begin to record, the entire screen is recorded and not the area that I have defined. I have two monitors but this happens when I disconnect the second monitor and only use my laptop monitor. All screens are set to 100% and at the recommended resolution. I have tried different screen resolutions to no success. I am using Windows 10 and the latest version of StoryLine (removed the version I had from 4/20/2020 download and installed the latest version today...5/14/2020).
It looks like you have done quite a bit of troubleshooting and I am sorry that the Screen Recording's are still not capturing the specified area. I would like our Support Engineers to help take a closer look, so I will go ahead and open up a Support Case on your behalf.
Please be on the lookout for an email from Articulate Support and please let us know if you have any questions!
Reviewing Maryly's previous case, it looks like a setting was changing, which caused the Full-Screen recording to happen. Could I have you launch a screen recording in Storyline and see if the Full-Screen option is checked:
After making sure the Full-Screen option isn't selected, could I have you try making a sample recording to see if you get the same results?
If you continue to see this snag, please let us know!
It seemed to only happen when I had multiple monitors. When I undocked from my external monitors it seemed to resolve the issue. Not ideal, but it worked. Thanks.
I am experiencing the opposite issue. I want to record the full screen. I select full screen and the red outline indicates that I am recording the full screen but when I stop recording, it turns out that i only get about 40% of the screen. Any suggestions?
Sorry, you're running into this issue! We've seen a similar issue when using two monitors that are both set above 96 dpi. Have you tried setting both the laptop and external monitor to 100% in order to avoid this issue?
I am having the same issue I have my screen recording set to 1280 x 720 story size and it captures the whole screen- seems it doesn't like capturing when there is more than one screen in use - maybe something for the team to troubleshoot
I am experiencing an issue w/screen recording as well. I have 2 monitors connected to a laptop. If I set the record window size to 1000 x 640 or "full screen," and place the dotted record line over my software, I get only about 40% of the software I need plus half of another screen. I really need to use multiple screens. I'm looking for a "snap to screen" option where Storyline will give me another step once I size the window to confirm which active app it's recording from...or you could have a window option pop-up similar to the share screen function in WebEx. Captivate has a similar functionality to confirm and snap to the app or the active window. Because the record window in Storyline is not able to discern which application to record from. I need to have my steps up on one of my monitors and the app I'm recording on another screen, if that makes sense.
Sorry to hear that you ran into this issue. Since the troubleshooting steps that were provided in this thread did not work for you, I opened a support case on your behalf so we can get you in touch with our support team. Please be on the lookout for an email from our support team!
12 Replies
Hi Maryly,
Thank you for reaching out!
It looks like you have done quite a bit of troubleshooting and I am sorry that the Screen Recording's are still not capturing the specified area. I would like our Support Engineers to help take a closer look, so I will go ahead and open up a Support Case on your behalf.
Please be on the lookout for an email from Articulate Support and please let us know if you have any questions!
I'm having a similar issue, and wondering if there was a common issue/solution to this?
Hi Jessica,
Thank you for reaching out!
Reviewing Maryly's previous case, it looks like a setting was changing, which caused the Full-Screen recording to happen. Could I have you launch a screen recording in Storyline and see if the Full-Screen option is checked:
After making sure the Full-Screen option isn't selected, could I have you try making a sample recording to see if you get the same results?
If you continue to see this snag, please let us know!
It seemed to only happen when I had multiple monitors. When I undocked from my external monitors it seemed to resolve the issue. Not ideal, but it worked. Thanks.
Thanks for posting this. I was pulling my hair out. Unplugging my extra monitor resolved my issues too.
I am experiencing the opposite issue. I want to record the full screen. I select full screen and the red outline indicates that I am recording the full screen but when I stop recording, it turns out that i only get about 40% of the screen. Any suggestions?
Hello Olga!
Sorry, you're running into this issue! We've seen a similar issue when using two monitors that are both set above 96 dpi. Have you tried setting both the laptop and external monitor to 100% in order to avoid this issue?
Let me know if that doesn't do the trick!
I am having the same issue I have my screen recording set to 1280 x 720 story size and it captures the whole screen- seems it doesn't like capturing when there is more than one screen in use - maybe something for the team to troubleshoot
Hello Jane, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing with your screen recording.
I'm curious about your Display Settings for both:
I'd be happy to take a look and get this reported if necessary.
I am experiencing an issue w/screen recording as well. I have 2 monitors connected to a laptop. If I set the record window size to 1000 x 640 or "full screen," and place the dotted record line over my software, I get only about 40% of the software I need plus half of another screen. I really need to use multiple screens. I'm looking for a "snap to screen" option where Storyline will give me another step once I size the window to confirm which active app it's recording from...or you could have a window option pop-up similar to the share screen function in WebEx. Captivate has a similar functionality to confirm and snap to the app or the active window. Because the record window in Storyline is not able to discern which application to record from. I need to have my steps up on one of my monitors and the app I'm recording on another screen, if that makes sense.
This is still an issue as of today 2023.
When recording with multi-monitors - it does not capture the specified area - it captures the whole screen.
It even captures the recording storyline buttons. See the attachment for the result in Storyline.
I don't have the ability to simply unplug the extra monitors - the laptop resolution is too low so the content doesn't fit on the screen.
Please advise.
Hi Ben,
Sorry to hear that you ran into this issue. Since the troubleshooting steps that were provided in this thread did not work for you, I opened a support case on your behalf so we can get you in touch with our support team. Please be on the lookout for an email from our support team!