Screen recording records entire screen not the recording area define

Hi there,

I have a storyline file that is set to 1280x720 screen size. I want to record information from my screen. When I select Record screen, the recording area is defined as 1280x720. However when I begin to record, the entire screen is recorded and not the area that I have defined. I have two monitors but this happens when I disconnect the second monitor and only use my laptop monitor. All screens are set to 100% and at the recommended resolution. I have tried different screen resolutions to no success. I am using Windows 10 and the latest version of StoryLine (removed the version I had from 4/20/2020 download and installed the latest version today...5/14/2020).

10 Replies
Vincent Scoma

Hi Maryly,

Thank you for reaching out!

It looks like you have done quite a bit of troubleshooting and I am sorry that the Screen Recording's are still not capturing the specified area. I would like our Support Engineers to help take a closer look, so I will go ahead and open up a Support Case on your behalf. 

Please be on the lookout for an email from Articulate Support and please let us know if you have any questions! 

Vincent Scoma

Hi Jessica,

Thank you for reaching out! 

Reviewing Maryly's previous case, it looks like a setting was changing, which caused the Full-Screen recording to happen. Could I have you launch a screen recording in Storyline and see if the Full-Screen option is checked:

After making sure the Full-Screen option isn't selected, could I have you try making a sample recording to see if you get the same results?

If you continue to see this snag, please let us know! 

Amy Theruviparampil

I am experiencing an issue w/screen recording as well. I have 2 monitors connected to a laptop. If I set the record window size to 1000 x 640 or "full screen," and place the dotted record line over my software, I get only about 40% of the software I need plus half of another screen. I really need to use multiple screens. I'm looking for a "snap to screen" option where Storyline will give me another step once I size the window to confirm which active app it's recording from...or you could have a window option pop-up similar to the share screen function in WebEx. Captivate has a similar functionality to confirm and snap to the app or the active window. Because the record window in Storyline is not able to discern which application to record from. I need to have my steps up on one of my monitors and the app I'm recording on another screen, if that makes sense.