I have a canvas that is 1280 x 720, and I recorded a screen that was set to 1280 x 720. However, when I preview it, the screen recording is squashed inside the player.
What can I do to have the screencast appear in its full size?
Hi there, Aletha. Happy to look into this issue with you!
First, you did the right steps in matching your Story Size to your recording dimensions. With your permission, I'd love to troubleshoot your .story file. You can share it publicly here, or share it privately with our Support team here.
We'll share our findings with you, and delete the file when we solve this puzzle!
1 Reply
Hi there, Aletha. Happy to look into this issue with you!
First, you did the right steps in matching your Story Size to your recording dimensions. With your permission, I'd love to troubleshoot your .story file. You can share it publicly here, or share it privately with our Support team here.
We'll share our findings with you, and delete the file when we solve this puzzle!
This discussion is closed. You can start a new discussion or contact Articulate Support.