Screencast recorded and lost

I recorded a 2 hour long screencast. Hit ESC to save it. The saving bar went to 100% and stayed there, never getting to the next screen to allow me to export the video or import into Storyline. Waited overnight and Storyline was the same when I came back - still at 100% saving. Hit ESC again and the saving percentage bar disappeared and Storyline is back to the default opening screen. Waited 30 mins and still no screen allowing me to export the video or import into Storyline. Lost a very important video and no temp file to be found in the AppData folder. Very frustrating.

3 Replies
Ashley Terwilliger-Pollard

 Hi Damon,

I'm really sorry to hear you lost your screen recording, especially since it sounds like it took you a bit of time to record. The Storyline screencasts can record up to 2 hours, but it's important to keep in mind, that the longer the screen recording the more memory it uses, and the potential for other things to run slower. It sounds like this longer screencast may have been taxing on your system, and caused a crash or it to not save at all? 

I'm not sure which version of Storyline you're using, but it would be good to check into the following things to prevent this in the future: 

  • Does your system meet and exceed the minimum system requirements? You'll find the list of Storyline 3 requirements here. 
  • Are you on the latest update of your Storyline version?  You can check what update you're on by going to the "Help" Tab -> "About Articulate Storyline". If you look at our downloads page you'll find the latest update numbers listed there for Storyline 1, 2 and 3. Storyline 360 is on Update 17. 
  • Were other programs running while you were saving the screen recording? I'd suggest when recording such a long screencast to close down as many other applications as possible.
  • Are your .story files being saved locally and adhering to the other best practices outlined here? 

Let me know if you have any other questions about best practices or things to help prevent this from happening again!