Screencast recorded and lost

Jul 12, 2018

I recorded a 2 hour long screencast. Hit ESC to save it. The saving bar went to 100% and stayed there, never getting to the next screen to allow me to export the video or import into Storyline. Waited overnight and Storyline was the same when I came back - still at 100% saving. Hit ESC again and the saving percentage bar disappeared and Storyline is back to the default opening screen. Waited 30 mins and still no screen allowing me to export the video or import into Storyline. Lost a very important video and no temp file to be found in the AppData folder. Very frustrating.

8 Replies
Ashley Terwilliger-Pollard

 Hi Damon,

I'm really sorry to hear you lost your screen recording, especially since it sounds like it took you a bit of time to record. The Storyline screencasts can record up to 2 hours, but it's important to keep in mind, that the longer the screen recording the more memory it uses, and the potential for other things to run slower. It sounds like this longer screencast may have been taxing on your system, and caused a crash or it to not save at all? 

I'm not sure which version of Storyline you're using, but it would be good to check into the following things to prevent this in the future: 

  • Does your system meet and exceed the minimum system requirements? You'll find the list of Storyline 3 requirements here. 
  • Are you on the latest update of your Storyline version?  You can check what update you're on by going to the "Help" Tab -> "About Articulate Storyline". If you look at our downloads page you'll find the latest update numbers listed there for Storyline 1, 2 and 3. Storyline 360 is on Update 17. 
  • Were other programs running while you were saving the screen recording? I'd suggest when recording such a long screencast to close down as many other applications as possible.
  • Are your .story files being saved locally and adhering to the other best practices outlined here? 

Let me know if you have any other questions about best practices or things to help prevent this from happening again! 

Taryn Makings

Hi There

I am having the exact same issue, and it has happened more than once.  The last time was with a 27 minute recording.

It is such a waste of time going through the effort, only for it to disappear.  It gets to the point where it asks what you want to do with the recording, but when it processes the slides (you see it going through all of them), it just closes.

My PC has the following specs so should not be having issues as I run Adobe Creative Suite without problems:

Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz
Installed RAM 48,0 GB
Device ID AAEA7010-8554-4615-8B59-8853532D2608
Product ID 00330-71290-00002-AAOEM
System type 64-bit operating system, x64-based processor

So my issue is, where does the recording get saved?  And if I have a video from Teams, how do I create the simulation?  It would appear that none of these are options but I have seen many threads where people bring it up so not sure why this has not been rectified.

Steven Benassi

Hi Aimee!

Sorry to hear you've also run into this setback!

I see that you've also opened a support case that's being handled by my teammate, Janina. It looks like Janina replied to your e-mail sharing insight into this behavior.

You're in excellent hands working with her, and we can continue troubleshooting through your case to keep all information in one spot.

Aimee Swartz

It eventually came through but it took about 20mins after reaching 100%
which is excessive and confusing user experience.

You can close this ticket. Thank you for your help.


Families Feeling Better

Aimee Swartz

Learning & Development Principal, Healios Limited

Office: 0330 124 4222