Screencast recorded and lost
Jul 12, 2018
I recorded a 2 hour long screencast. Hit ESC to save it. The saving bar went to 100% and stayed there, never getting to the next screen to allow me to export the video or import into Storyline. Waited overnight and Storyline was the same when I came back - still at 100% saving. Hit ESC again and the saving percentage bar disappeared and Storyline is back to the default opening screen. Waited 30 mins and still no screen allowing me to export the video or import into Storyline. Lost a very important video and no temp file to be found in the AppData folder. Very frustrating.
5 Replies
Hi Damon,
I'm really sorry to hear you lost your screen recording, especially since it sounds like it took you a bit of time to record. The Storyline screencasts can record up to 2 hours, but it's important to keep in mind, that the longer the screen recording the more memory it uses, and the potential for other things to run slower. It sounds like this longer screencast may have been taxing on your system, and caused a crash or it to not save at all?
I'm not sure which version of Storyline you're using, but it would be good to check into the following things to prevent this in the future:
Let me know if you have any other questions about best practices or things to help prevent this from happening again!
I am currently having the same issue, I finished a recording and stuck on the 'saving 100%', is there anything that can be done, pre-emptively, to stop the recording be lost? All my software is up to date.
Hi Georgina,
Thanks for letting us know that you are on the latest update. The other items that Ashley shared above are applicable for Storyline 360 as well.
Hi There
I am having the exact same issue, and it has happened more than once. The last time was with a 27 minute recording.
It is such a waste of time going through the effort, only for it to disappear. It gets to the point where it asks what you want to do with the recording, but when it processes the slides (you see it going through all of them), it just closes.
My PC has the following specs so should not be having issues as I run Adobe Creative Suite without problems:
Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz
Installed RAM 48,0 GB
Device ID AAEA7010-8554-4615-8B59-8853532D2608
Product ID 00330-71290-00002-AAOEM
System type 64-bit operating system, x64-based processor
So my issue is, where does the recording get saved? And if I have a video from Teams, how do I create the simulation? It would appear that none of these are options but I have seen many threads where people bring it up so not sure why this has not been rectified.
Hi Taryn,
Thanks for reaching out and including details on the issue you're experiencing. I see that you’ve reached out to our Support Engineers which is a great call. I understand how frustrating this can be and you will be hearing from a member of our team soon via email.