scrolling panel in markers

Hi Sue

you'll find it's trial and error using the resize arrows to move the text box up and out until you find the right size.  What I have found is that if you don't have a heading and only text, you won't be able to get a 'tight fit' of the text. It may look fine in preview but when published it adds in that extra space.

Thanks Wendy. I'm not sure I completely understand but I am trying to resize the text box. I do have a title and the user has to click on the marker to see the text.

I think what you're saying is that the scrolling panel is just part of a text box in a marker unless you expand the text box. Is that right?

Hi Sue 

maybe I'm misunderstanding you. Do you want to take a screenshot of the issue and attach here plus if you want to attach the slide from your .story file happy to take a look for you.

Hi Sue,

I may be misunderstanding as well - if the text is larger than the text box you've set up, do you want it to shrink to fit or how else would you like the user to see it without the scroll bar? You may also want to take a look at the tutorial here on working with markers. 

The text is smaller than the text box. But to get rid of the scrolling panel, I have to make it much bigger. Then  there's a lot of white space. I can't figure out if the scrolling panel comes with the marker or is added by me somewhere....I'm copying and pasting these from slide to slide.

The tutorial is great but does not mention this issue.

I'm working on a MAC with VM fusion so can't seem to do a screen capture. here's a png of the marker.

Hi Sue,

Thanks for the image - could you share that .story file in question? Even just that one slide if you want to import it into a new .story file as shown here. 

here's one slide with the example.

Hi Sue

I'm on a MAC with Parallels...if you want to do a whole screen capture do this

Shift Cmd 3

to grab a portion of the screen do this

Shift Cmd 4 will give you a cross hair that you can drag over and create a capture

Hi Sue

I created a marker below yours with the same text and it resizes fine. Perhaps just delete and recreate yours.

Just to be clear how I did it - I added text directly into the maker label, I am not adding a text box into it or adding a scrolling panel.

Thanks Wendy. I appreciate all the time you and Ashley have taken. The reason I'm trying not to create a new one is that when I copy and then paste in a new slide, it goes to the same location so it's consistent. Most slides have these so it's a lot to start over.

and I did do that and for some reason the title text turned 90 degrees! I have no idea how that happened. Plus I couldn't find where I could fix that!

I do think I have learned what not to do next time and how to fix it. There still doesn't seem to be a lot of specifics on the scrolling panel and the marker on the website. Or in the reference books I have.

Hi Sue

you could create the first slide with the marker in situ and then duplicate the slide instead of copy/pasting the marker - not sure if that would help in this instance.

Good luck with your project!

Hi Sue,

As far as the scroll bar in your marker it seems that there were some additional line returns underneath your initial text - and as such the scroll bar was created for the smaller sized marker. I took those out, and then it looked normal. 

Hope that helps and Wendy's suggestion as well in terms of duplicating slides vs. copy/paste objects is also something to keep in mind. 

Thanks Wendy. I'm too far along to redo the slides but it's a great suggestion for the future.

Ashley, I did look for and delete line returns but the scrolling panel is still there. I have to delete it and start over to get one without. I would never have thought to look for returns so thank you. I learn so much by asking.

Hm, the scrolling panel disappeared for me once I deleted those extra lines. If you're still having difficulty with it I'd also want to confirm that you're working on project files as described here. 

Yes. I'm working locally. Again Mac, VM Fusion is hosting Storyline.
There are always 'issues' despite following all the best practices. I
just adapt.
Sue

Hi Sue,

First, replying via email includes your signature here so you're welcome to edit the post to remove that information if you wish. 

As for the VM set up, that as you mentioned should be ok if you're following the practices outlined here. I am on a PC, but I'll see if one of my colleagues who is using Storyline on a Mac VM set up could see if she's able to fix the scrolling panel in the same way I did. 

Hi Sue,

I just had my colleague Christie test this set up, she's using a VM of Windows 7. She was also able to delete the line returns and then the scroll bar disappeared. So if your install of Storyline is behaving differently and you've confirmed all the other best practice items mentioned you'll want to look at going through the repair steps here. 

I did a repair just a few weeks ago...I was hoping I didn't need to do again so soon. Is that possible?

Hi Sue, 

If it's consistently behaving erratically did you go through the initial repair or that full one I linked to above? The latter is a bit more comprehensive and should help resolve all issues - and if it continues we'd want to have you continue working with our Support engineers.